Articles about communication

In ten years, how will organisations interact with their customers?
Dani Muir explores how a member of the public might contact an organisation in 2022.

This week, Jo Lord looks at the impact that communication styles have on assertiveness.

Email is an increasingly common way to communicate with customers, and monitoring quality is essential to ensure high productivity.
Our expert panel share their tips on how to get the most out of email customer service.

David du Toit gives us his top five predictions for call centre communication technologies to watch out for this year.

Employee engagement is not only affected by how the company as a whole treats and values its staff but by all the interactions an employee has in the work place.  Hayley Oats explores the subject for us.