Every year, we run a survey that asks “What are contact centres doing right now?” And, now the deadline has passed.
But what exactly are we asking in our survey “What Contact Centres Are Doing Right Now“? This survey will cover a number of different industry-related topics, to get the greatest possible insight into the industry today, including:
- What barriers stop you from running your dream contact centre?
- What initiatives do you currently have in the contact centre?
- What are the most important contact centre metrics?
So, if you want to take home the prize and find out more about the latest goings-on within the contact centre world, just follow the link below and help us to create a really insightful report that provides key learnings for your fellow industry professionals.
The survey closed on Friday 27th September 2019, with the results being published in November 2019.
This year’s survey is sponsored by Diabolocom, eGain, NICE and Talkdesk.
Terms and Conditions
To take part in the survey, you should be a contact centre professional, currently working within a contact centre. Anyone found not to be working within the contact centre industry may be removed from the prize draw. (Please use a work email address where possible when completing the survey to help us verify this.)
Once the survey is closed, the winner of the Apple Watch will be chosen at random. The winner will be notified by email. The prize will be non-exchangeable.
To be entered into the prize draw, all contact details must be filled in. Those who don’t may be removed from the prize draw.