8th Annual Optimizing Contact Centres Summit 121 Filed under - Archived Content, DigitalGenius THE DATE: 3–5 October 2017 THE LOCATION: Barcelona – Meliá Barcelona Sky THE DESCRIPTION: HOT CONFERENCE TOPICS What is the busiest channel for customer contact in 2017? Self-service with the help of AI as a rising trend? Will contact with customers via SMS and What’s App be more common in the future? What are the customer reactions to virtual agents? How to build a customer-centric contact centre Achieving contact centre excellence through effective CRM Transforming the call centre into omnichannel contact centres Expanding social support beyond Facebook and Twitter, Snapchat, Tumblr, Pinterest… Happy call centre agents = happy customers Taking contact centres into the cloud: What are the features and functionality that “cloud contact centres” offer? WHO WILL YOU MEET? Members of board, C-level, Senior Vice Presidents, Vice Presidents, Directors and Heads of departments from Retail, Banking, Telecom, Aviation, Hospitality and Pharma industries involved in: Contact Centres Call Centres Customer Services Omni-Channel Customer Care IVR Telesales Customer Relationship Customer Relations Contact Management Digital Experience Customer Operations THE WEBLINK: https://www.eventbrite.com/e/rocketspace-innovation-summit-startups-corporates-unite-ai-blockchain-tickets-34302961080 Author: Rachael Trickey Published On: 19th Sep 2017 Read more about - Archived Content, DigitalGenius Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter