THE DATE: 3–5 October 2017
THE LOCATION: Barcelona – Meliá Barcelona Sky
THE DESCRIPTION:
HOT CONFERENCE TOPICS
- What is the busiest channel for customer contact in 2017?
- Self-service with the help of AI as a rising trend?
- Will contact with customers via SMS and What’s App be more common in the future?
- What are the customer reactions to virtual agents?
- How to build a customer-centric contact centre
- Achieving contact centre excellence through effective CRM
- Transforming the call centre into omnichannel contact centres
- Expanding social support beyond Facebook and Twitter, Snapchat, Tumblr, Pinterest…
- Happy call centre agents = happy customers
- Taking contact centres into the cloud: What are the features and functionality that “cloud contact centres” offer?
WHO WILL YOU MEET?
Members of board, C-level, Senior Vice Presidents, Vice Presidents, Directors and Heads of departments from Retail, Banking, Telecom, Aviation, Hospitality and Pharma industries involved in:
- Contact Centres
- Call Centres
- Customer Services
- Omni-Channel
- Customer Care
- IVR
- Telesales
- Customer Relationship
- Customer Relations
- Contact Management
- Digital Experience
- Customer Operations
Author: Rachael Trickey
Published On: 19th Sep 2017
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