ContactBabel has updated its definitive guide to speech analytics – which is now available for free download.
“The Inner Circle Guide to Customer Contact Analytics” is a detailed and realistic analysis of the commercial benefits of this solution, as well as the technology, implementation best practices, ROI model building, expected results and market landscape.
The report also features actual and potential end-users asking tough questions to solution providers about the reality of using customer contact analytics.
Analytics offers businesses the chance to discover why their customers are contacting them – rather than just processing calls ever more quickly and efficiently – meaning broken business processes get identified and fixed, and customers are served better, for less cost.
Huge improvements to agent evaluation and quality are also possible, as well as being able to prove 100% compliance with regulations. Through understanding the content of vast volumes of interactions, the level of actionable insight that analytics can unlock is unprecedented.
Aimed at decision-makers and influencers that need a detailed and objective view of customer contact solutions, “The Inner Circle Guide to Customer Contact Analytics” is now available for download – free of charge – (in both UK and US versions) from www.contactbabel.com.
Author: Megan Jones
Published On: 6th Aug 2014 - Last modified: 22nd Mar 2017
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