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Archived Content
A selection of stories from the archives of call centre helper
Creating Successful Relationships
Where Is Your Pilot Plant?
Providing Live Service for Smart Products
White Paper: Connecting Customer Journeys
Customer Experience: A Tale of two Service Providers: One Public, One Private
Interactions 2015 – Customer Conference
Transforming Customer Contact Conference
CLI Presentation to Become a Legal Requirement
Companies Failing to Address Noise Issues
How to Turn Agents into Brand Promoters
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How to Practice Patience in Customer Service
The Worst Examples of Saying “Sorry” to Customers
15 Award-Winning Ideas from Teleperformance Contact Centre
Top Tips for Digital Channels – Forecasting and Scheduling
