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Archived Content
A selection of stories from the archives of call centre helper
Best Practice Site Visit – Romford
Volatility and Flexibility Workshop 2
Best Practice Site Visit- Nottingham
Volatility and Flexibility Workshop 2 – Glasgow
Best Practice Site Visit – Glasgow
Best Practice Site Visit – Gateshead
Best Practice Site Visit – Bristol
What Does it Really Take to Know Your Customers?
The Dreadful Secret About Process Maps
What Is the Price of Customer Loyalty and Who Pays It?
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Contact Centre Reports, Surveys and White Papers
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Editor's Pick
The Worst Examples of Saying “Sorry” to Customers
15 Award-Winning Ideas from Teleperformance Contact Centre
Top Tips for Digital Channels – Forecasting and Scheduling
What Will Agent Roles Look Like in 2035?
Latest Resources
Report: Voice of the UK Consumer
Download: BPO RFP Template
Upcoming Events
How Conversational Intelligence Turns Conversations Into Insight – Webinar
How to Build and Deploy AI Chat Agents – Live Demo
Latest Blogs
AI’s Role in Modern Customer Experience
How Contact Centre AI is Transforming Workforce Performance & CX
Featured Articles
Welcome Calls: A Simple Way to Increase Customer Satisfaction
15 Clarifying Questions For Customer Service
When Is It OK to Hang-Up on a Customer?
How to Setup a Call Centre from Scratch – The Checklist
Popular Pages
The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
