The Social Customer Service Roundtable Conference will be taking place in London on 14th and 15th October.
Organised by Our Social Times, the event is set to feature a wide range of speakers and topics, in addition to a 1-day strategy workshop hosted by Martin Hill-Wilson.
Topics the event will cover include:
- Integrating social media with other support channels
- Social customer service in highly regulated industries
- Measurement and evaluation
- International social customer service strategies
- Challenges facing big brands
- A guide to best processes
- Omni-channel strategies
- How to build a world-class customer support community
Guest speakers include:
- Ben Kay, formerly EE
- Clare Wilkerson, Direct Line
- Aislinn McGurk, Odeon
- Ronan Gillen, eBay
- Luke Brynley-Jones, Our Social Times
Author: Megan Jones
Published On: 10th Sep 2014 - Last modified: 22nd Mar 2017
Read more about - Archived Content, Our Social Times
