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Archived Content
A selection of stories from the archives of call centre helper
Essential resources from Call Centre Helper
Bluetooth headset launched
Agents spread Easter cheer
Just 6% of Contact Centres are Fully Satisfied With Their Technology
What is Social Customer Care?
Twitter acquires GNIP and changes the social data game
Great conversations – Are they part of your work?
How NOT to please the social customer
Movers and Shakers – April 2014
Get involved with Hidden Impairment Screening
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How to Practice Patience in Customer Service
The Worst Examples of Saying “Sorry” to Customers
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Top Tips for Digital Channels – Forecasting and Scheduling
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Challenging the Quick-Fix Mentality in Customer Service Recovery
Bad Chat Support Is Costing You Customer Loyalty
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Welcome Calls: A Simple Way to Increase Customer Satisfaction
15 Clarifying Questions For Customer Service
When Is It OK to Hang-Up on a Customer?
How to Setup a Call Centre from Scratch – The Checklist
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The Top 25 Positive Words and Phrases for Customer Service
The Top 50 Words to Describe Yourself on Your CV in 2024
Contact Centre Dashboard Excel Template – FREE Download
The Phonetic Alphabet and How it Improves Customer Service
