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About Us
Archived Content
A selection of stories from the archives of call centre helper
Winners and Losers – July 2014
Installation Extends Global Reach
South West Awards – Winners Announced
‘Wrong Tools’ Champion Wins iPad
Contact Centres Employ 3.7 Million People in Europe
Claims Management Company Celebrates Dialler Success
Contact Centre Builds Zambian School
Customer Service: Four Ways to Check if Your Business Is Getting It Right
What Getting Closer to Your Customer Really Means
You Can Do Anything – But You Can’t Do Everything!
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Editor's Pick
What’s Really Holding CX Team Leaders Back?
Is AI the Biggest Career Opportunity Agents Have Ever Had?
5 Hard Truths About Attrition
Stop Hand-Holding Your Agents – Just Like This!
