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Archived Content
A selection of stories from the archives of call centre helper
Olympic fun for Dorset-based call centre
Norwich-based contact centre wins the Shard contract
Novacroft creates 96 new jobs
Free white paper: Building the right attitude in customer service
KANA acquires Ciboodle
Rostrvm helps simplify the desktop
NewVoiceMedia awarded customer experience patent
Brighton-based contact centre celebrates its centenary
Winners of the South West Contact Centre Awards 2012
Free contact centre reports for survey participants
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