Free white paper: Building the right attitude in customer service 1,829 Filed under - Archived Content, ShoreTel In this white paper, ShoreTel explores how contact centres can increase customer retention and affect customer loyalty. Using Personal Queues to Build Customer Loyalty Trust is a key element of attitude-based customer loyalty and when encouraging trust between a company and its customers, the contact centre is a central organisation in that development. Please click here to download this white paper: Building the Right Attitude in Customer Service. Author: Jo Robinson Published On: 18th Jul 2012 - Last modified: 21st Jul 2017 Read more about - Archived Content, ShoreTel Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter