Archived Content

Free white paper: Building the right attitude in customer service

Published On: 18th Jul 2012 10:10 - Modified: 21st Jul 2017

In this white paper, ShoreTel explores how contact centres can increase customer retention and affect customer loyalty.

Using Personal Queues to Build Customer Loyalty

Trust is a key element of attitude-based customer loyalty and when encouraging trust between a company and its customers, the contact centre is a central organisation in that development.

Please click here to download this white paper: Building the Right Attitude in Customer Service.

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

Connect with Jo on LinkedIn

Free white paper: Building the right attitude in customer service

Using Personal Queues to Build Customer Loyalty

See more:

Your Next Read