In this white paper, ShoreTel explores how contact centres can increase customer retention and affect customer loyalty.
Using Personal Queues to Build Customer Loyalty
Trust is a key element of attitude-based customer loyalty and when encouraging trust between a company and its customers, the contact centre is a central organisation in that development.
Please click here to download this white paper: Building the Right Attitude in Customer Service.
Author: Jo Robinson
Published On: 18th Jul 2012 - Last modified: 21st Jul 2017
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