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Free contact centre reports for survey participants

Published On: 11th Jul 2012 10:18 - Modified: 4th May 2018

In its 10th year, ContactBabel’s annual UK contact centre research programme is looking for 200+ UK contact centres to take part and receive the findings on salaries, attrition, operational performance benchmarking, budget, strategy and technology.

“The UK Contact Centre Decision-Makers’ Guide” and its sister report, “The UK Contact Centre HR & Operational Benchmarking Report” will be available in autumn 2012.

Respondents to the survey receive both reports free by participating in the online, 100%-confidential research programme. The reports will cost £295 + VAT to non-respondents.

The survey is open to all UK-based contact centres with more than 10 agent positions.

Please note, the deadline for completing the questionnaire is Friday 20th July 2012.

Author
Jo Robinson

Jo Robinson is the Operations Manager at Call Centre Helper and has worked here since 2007. Jo quality checks a large number of the articles, and is also responsible for caring for our customers, managing the eblast programme and sponsorship of our annual benchmarking survey.

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