Translate

Guest Blogs

Highlights of our guest posts from our collection of contact centre industry experts.

Customer Retention Concept

How to Improve Your Customer Retention Rate

How to Create an Emotional Connection with Customers

A graphic depicting NPS, Net Promoter Score, with graphics of analytics, and online content icons

What is NPS: Definition, Techniques, Tools and Tips

A picture of a robotic hand and stars

How Customer Service Automation Can Help Your Business

Customer support team on the phones

How to Build the Best Team Support Ever?

Rising arrow on staircase on yellow background - improvement concept

A Workforce Manager’s Guide to Better Back-Office Operations

Communication on a call concept

Understanding Communication Styles: A Guide for Customer Service Agents

A call centre worker with headphones in casual wear standing on a pink isolated background

The Differences Between an Inbound and Outbound Call Centre

Decision and choice concept with person surrounded by arrows

6 Steps to Find the Right WFM Vendor

navigation map screen

Everything You Need to Know About Customer Journey Analytics

Cubes and lightbulb with people

The Role of Real-Time Data in Workforce Management

Silhouette of depressed and anxiety person head.

Call Centre Burnout, Depression Symptoms and How to Overcome

Growth concept with plant

Drive Growth in CX and EX With Conversational AI

Call Centre Agent working from home

A Guide to Starting a Virtual Call Centre

persons hand placing different blocks with faces on

Customer Experience Tools: Boosting Satisfaction & Loyalty

Business and communication technology concept with operator and graphs

CX Challenges in Government Contact Centres

Average time concept with Pocket watches in a line

All About Average Resolution Time (ART) in Call Centres

International language translation search concept with magnifying glass.

How Real-Time Chat Translation Delivers Better CX

Old orange telephone with handset off.

Why CX Can’t Afford to Hang Up on the Voice Channel

Call center operator with headphones

How Secure Are Your Outsourcers? Ensuring End-to-End Compliance

AI graph concept

5 Low-Lift, High-Impact AI Use Cases to Implement Now

A picture of a magnet pulling in customers

Customer Loyalty: Innovative Customer Retention Strategies

Training concept with head and puzzle piece

15 Effective Tips for Training Call Centre Agents

Focused female wear headset sit on couch

Managing Remote Teams: How to Increase Team Collaboration