Recorded Webinar: How to Measure Employee Engagement


It is now widely accepted that engaged agents are more productive and provide superior customer service.

But how do we effectively measure employee engagement and how can we track it over time.

Topics Discussed

  • Employee engagement
  • The link between employee engagement and customer satisfaction
  • The best questions to ask
  • How often to survey
  • Calibration
  • Dealing with differences across teams.
  • The best survey methodology
  • The links between employee engagement and absence.
  • Top tips from the audience
  • Panellists

    Dougie Cameron - Headshot
    Dougie Cameron

    Hiten Patel - Headshot
    Hiten Patel

    Clare Luckman - Headshot
    Clare Luckman
    Siniat Ltd

    Jonty Pearce - Headshot
    Jonty Pearce
    Call Centre Helper

    Author: Rachael Trickey

    Published On: 14th Feb 2016 - Last modified: 28th Feb 2024
    Read more about - Recorded Call Centre and Customer Experience Webinars, , ,

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