Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: How to Measure Employee Engagement

Published On: 14th Feb 2016 10:18

It is now widely accepted that engaged agents are more productive and provide superior customer service.

But how do we effectively measure employee engagement and how can we track it over time.

Topics Discussed

Employee engagement

The link between employee engagement and customer satisfaction

The best questions to ask

How often to survey

Calibration

Dealing with differences across teams.

The best survey methodology

The links between employee engagement and absence.

Top tips from the audience

Panellists

Dougie Cameron

addzest

Hiten Patel

RSVP

Clare Luckman

Siniat Ltd

Jonty Pearce

Call Centre Helper

Author
Rachael Trickey

Rachael Trickey first joined Call Centre Helper in 2010. She has acquired extensive knowledge of call centre technology and the key players in the contact centre Industry.

Rachael is an Account Manager at Call Centre Helper, helping our current customers especially with Webinars and Social Media.

Connect with Rachael on LinkedIn

Recorded Webinar: How to Measure Employee Engagement

Topics Discussed

Panellists

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