Recorded Webinar: How to Measure Employee Engagement Related Articles How to Calculate an Employee Engagement Score How to Measure Employee Engagement Ideas to Improve Employee Engagement and Retention Podcast - Employee Engagement: Thinking Beyond Happy Employees Make Happy Customers 2,239 Filed under - Recorded Call Centre and Customer Experience Webinars, Attrition, Dougie Cameron, Employee Engagement It is now widely accepted that engaged agents are more productive and provide superior customer service. But how do we effectively measure employee engagement and how can we track it over time. Topics Discussed Employee engagement The link between employee engagement and customer satisfaction The best questions to ask How often to survey Calibration Dealing with differences across teams. The best survey methodology The links between employee engagement and absence. Top tips from the audience Panellists Dougie Cameron addzest Hiten Patel RSVP Clare Luckman Siniat Ltd Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Call Centre Helper Author: Rachael Trickey Published On: 14th Feb 2016 - Last modified: 28th Feb 2024 Read more about - Recorded Call Centre and Customer Experience Webinars, Attrition, Dougie Cameron, Employee Engagement Recommended Articles How to Calculate an Employee Engagement Score How to Measure Employee Engagement Ideas to Improve Employee Engagement and Retention Podcast - Employee Engagement: Thinking Beyond Happy Employees Make Happy Customers Related Reports White Paper: Five Secrets of Top Performing Contact Centres eBook: Measure What Matters - Employee Satisfaction Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter