The Leading Contact Centre Magazine

Articles about Attrition

How to Calculate Customer Churn Rate – the Formula

4,879

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Silhouettes of call centre workers at computers

What Is a Call Centre? – 10 Things to Know

87,700

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Fired female employee holding box of belongings in an office

10 Ways to Control Contact Centre Attrition

1,432

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The Top Stories of 2018

841

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The Top Ten Call Centre Problems

146,744

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5 Reasons for Contact Centre Employee Burnout

749

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How to Calculate Attrition Rate – the Formula

25,299

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How to Master Workforce Forecasting

448

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Create a Contact Centre Orientation Plan to Reduce Attrition

1,565

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5 Ways to Retain Advisors Using the Same Tools as Customer Retention

1,268

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Contact Centre Jargon and Terminologies

202,838

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4 Ways to Reduce Contact Centre Agent Attrition

431

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14 Contact Centre Problems and Solutions

5,577

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Maintaining a Call Centre Focus: Ten Tips to Preserve High Performance

4,768

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Six Tips to Tackle Stress and Boost Staff Well-Being

615

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46 Tips for Managing Absence

192,242

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Top 20 Ways to Reduce Attrition in Your Contact Centre

79,598

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Should a Contact Centre Advisor Handle Calls, Emails and Chats?

2,756

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A snakes and ladders game, starting at 1 and finshing at 42. It had two snakes and 3 ladders on the board.

The Best Motivational Games for Employees

254,031

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Seven Ways to Limit Staff Turnover in Smaller Contact Centres

295

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