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Articles - Attrition

Discover our range of materials on managing agent attrition, improving retention, and building a sustainable workforce in call centres.

Person who quit holding a box of belongings

Why Your Agents Are Calling It Quits

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A Fond Farewell: How to Offboard and Celebrate Departing Agents

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Hang On a Minute… Is AI Worsening EX?

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How to Change Your Shift Patterns – Without Losing Your Best Agents!

Survey chapter - technology, metrics, channels and more 2023

Latest Trends in Technology, Metrics, and Channel Choice

Tired and stressed customer support operator with headache

Tackle the 3 A’s – Absence, Agent Burnout, and Attrition

Advisor Experience and Engagement Chapter Cover 2023

How Well Are Contact Centres Managing Advisor Experience & Engagement?

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Do You Know the True Cost of a Bad Hire in the Contact Centre?

Attrition Rate and How to calculate it with person packing up desk

What is Attrition Rate and How to Calculate It

Top reason for attrition poll graph cover

Are Low Wages the Only Reason for High Attrition Rates?

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What Is the Average Lifespan of a Call Centre Agent?

What Is Your Average Turnover Rate (Voluntary + Involuntary)? Featured Image

What Is Your Average Turnover Rate (Voluntary + Involuntary)?

On purple background, pen writing on paper note QUIET QUITTING

What Is Quiet Quitting?

‘Do you know how your Agent Attrition Rates compare against the UK Industry Standard for your Sector?’

How Do Your Attrition Rates Compare?

Cute little kitten in glasses fell asleep on keyboard on working desk place - quiet quitting concept

How to Combat Quiet Quitting in the Call Centre

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How Do You Reduce Attrition Rates in Your Contact Centre?

attrition people in circle

What Is Attrition?

calculator screen

COPC Attrition Calculation

46 Tips for Managing Absence

Group of office workers having fun

Top 20 Motivational Games for the Contact Centre

A picture of someone running out the door

8 Tips to Reduce Agent Attrition

15 Essential Strategies to Reduce Staff Turnover

A photo of a man closing a blue door

10 Ways to Reduce New Employee Attrition

Group of people walking towards a door

How to Calculate Customer Churn Rate – the Formula