The Leading Contact Centre Magazine

Articles about Attrition

How to Calculate Customer Churn Rate

3,803

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Silhouettes of call centre workers at computers

What Is a Call Centre? – 10 Things to Know

83,364

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Fired female employee holding box of belongings in an office

10 Ways to Control Contact Centre Attrition

1,298

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The Top Stories of 2018

850

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The Top Ten Call Centre Problems

143,561

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5 Reasons for Contact Centre Employee Burnout

654

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How to Calculate Attrition Rate – the Formula

20,930

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How to Master Workforce Forecasting

350

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Create a Contact Centre Orientation Plan to Reduce Attrition

1,472

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5 Ways to Retain Advisors Using the Same Tools as Customer Retention

1,227

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Contact Centre Jargon and Terminologies

195,873

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4 Ways to Reduce Contact Centre Agent Attrition

423

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14 Contact Centre Problems and Solutions

5,153

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Maintaining a Call Centre Focus: Ten Tips to Preserve High Performance

4,496

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Six Tips to Tackle Stress and Boost Staff Well-Being

577

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46 Tips for Managing Absence

189,322

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Top 20 Ways to Reduce Attrition in Your Contact Centre

78,013

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Should a Contact Centre Advisor Handle Calls, Emails and Chats?

2,638

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A snakes and ladders game, starting at 1 and finshing at 42. It had two snakes and 3 ladders on the board.

The Best Motivational Games for Employees

244,040

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Seven Ways to Limit Staff Turnover in Smaller Contact Centres

273

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