Articles - Attrition

High attrition can put pressure on every part of a contact centre, starting with recruitment and training, through to service quality and morale. This page brings together expert insights, data-driven guides, and proven retention strategies to help you understand why people leave and what encourages them to stay. Explore how leadership, recognition, wellbeing, and career development all influence staff loyalty.

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Video Image: Why You Shouldn’t Make Assumptions About Unsociable Hours
Why You Shouldn’t Make Assumptions About Unsociable Hours
Video Image: The Benefits of Switching Up Your Agents’ Day
The Benefits of Switching Up Your Agents’ Day
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Why Your Agents Are Calling It Quits
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A Fond Farewell: How to Offboard and Celebrate Departing Agents
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Hang On a Minute… Is AI Worsening EX?
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Tackle the 3 A’s – Absence, Agent Burnout, and Attrition
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How Well Are Contact Centres Managing Advisor Experience & Engagement?
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Do You Know the True Cost of a Bad Hire in the Contact Centre?
Attrition Rate and How to calculate it with person packing up desk
What is Attrition Rate and How to Calculate It
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Are Low Wages the Only Reason for High Attrition Rates?
Lifespan written on wooden blocks with a clock above it
What Is the Average Lifespan of a Call Centre Agent?
What Is Your Average Turnover Rate (Voluntary + Involuntary)? Featured Image
What Is Your Average Turnover Rate (Voluntary + Involuntary)?
On purple background, pen writing on paper note QUIET QUITTING
What Is Quiet Quitting?
‘Do you know how your Agent Attrition Rates compare against the UK Industry Standard for your Sector?’
How Do Your Attrition Rates Compare?
Cute little kitten in glasses fell asleep on keyboard on working desk place - quiet quitting concept
How to Combat Quiet Quitting in the Call Centre
magnet pulling wooden figures
How Do You Reduce Attrition Rates in Your Contact Centre?
attrition people in circle
What Is Attrition?
Call and Contact Centre Questions: COPC Attrition Calculation
COPC Attrition Calculation
46 Tips for Managing Absence
Group of office workers having fun
Top 20 Motivational Games for the Contact Centre
A picture of someone running out the door
8 Tips to Reduce Agent Attrition
A picture of a staff turnover
15 Essential Strategies to Reduce Staff Turnover
 
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