Articles - Attrition

What Is Your Average Turnover Rate (Voluntary + Involuntary)? Featured Image

162

What Is Your Average Turnover Rate (Voluntary + Involuntary)?

On purple background, pen writing on paper note QUIET QUITTING

86

What Is Quiet Quitting?

‘Do you know how your Agent Attrition Rates compare against the UK Industry Standard for your Sector?’

79

How Do Your Attrition Rates Compare?

Cute little kitten in glasses fell asleep on keyboard on working desk place - quiet quitting concept

1,500

How to Combat Quiet Quitting in the Call Centre

figures on percentage key

321

How Do You Reduce Attrition Rates in Your Contact Centre?

attrition people in circle

1,095

What Is Attrition?

calculator screen

762

COPC Attrition Calculation

228,008

46 Tips for Managing Absence

A snakes and ladders game, starting at 1 and finshing at 42. It had two snakes and 3 ladders on the board.

424,680

The Best Motivational Games for Employees and Remote Workers

2,285

15 Essential Strategies to Reduce Staff Turnover

A photo of a man closing a blue door

7,366

10 Ways to Reduce New Employee Attrition

13,218

How to Calculate Customer Churn Rate – the Formula

Image of a call centre

200,114

What is a Call Centre? – 10 Things to Know

Fired female employee holding box of belongings in an office

3,998

10 Ways to Control Contact Centre Attrition

Call Centre Problems image

195,558

The Top Ten Call Centre Problems

How to Calculate Attrition Rate Featured Image

221,692

How to Calculate Attrition Rate – The Formula

3,313

Create a Contact Centre Orientation Plan to Reduce Attrition

2,529

5 Ways to Retain Advisors Using the Same Tools as Customer Retention

734

4 Ways to Reduce Contact Centre Agent Attrition

14,454

14 Contact Centre Problems and Solutions

8,658

Maintaining a Call Centre Focus: Ten Tips to Preserve High Performance

1,967

Six Tips to Tackle Stress and Boost Staff Well-Being

98,104

Top 20 Ways to Reduce Attrition Rates in Your Contact Centre

6,842

Should a Contact Centre Advisor Handle Calls, Emails and Chats?