Articles - Attrition

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Reducing Contact Centre Attrition: Best Practices and Strategies

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Do You Know the True Cost of a Bad Hire in the Contact Centre?

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Attrition in BPO: A Deep Dive Into Employee Turnover

How to Calculate Attrition Rate Featured Image

How to Calculate Attrition Rate – The Formula

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Are Low Wages the Only Reason for High Attrition Rates?

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What Is the Average Lifespan of a Call Centre Agent?

What Is Your Average Turnover Rate (Voluntary + Involuntary)? Featured Image

What Is Your Average Turnover Rate (Voluntary + Involuntary)?

On purple background, pen writing on paper note QUIET QUITTING

What Is Quiet Quitting?

‘Do you know how your Agent Attrition Rates compare against the UK Industry Standard for your Sector?’

How Do Your Attrition Rates Compare?

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How to Combat Quiet Quitting in the Call Centre

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How Do You Reduce Attrition Rates in Your Contact Centre?

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What Is Attrition?

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COPC Attrition Calculation

46 Tips for Managing Absence

A snakes and ladders game, starting at 1 and finshing at 42. It had two snakes and 3 ladders on the board.

The Best Motivational Games for Employees and Remote Workers

15 Essential Strategies to Reduce Staff Turnover

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10 Ways to Reduce New Employee Attrition

How to Calculate Customer Churn Rate – the Formula

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What is a Call Centre? – 10 Things to Know

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10 Ways to Control Contact Centre Attrition

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The Top Ten Call Centre Problems

Create a Contact Centre Orientation Plan to Reduce Attrition

5 Ways to Retain Advisors Using the Same Tools as Customer Retention

4 Ways to Reduce Contact Centre Agent Attrition