Dougie Cameron - Call Centre Helper

Connect with Dougie on LinkedIn "> Dougie Cameron - Call Centre Helper

Dougie Cameron

Dougie Cameron specialises in multi-site operations leadership, customer experience transformation, strategic planning, outsourcing strategy, workforce planning and more.

Connect with Dougie on LinkedIn

Recent Articles Most Viewed Articles

What is Call Centre Shrinkage and How to Calculate It?

What is Call Centre Shrinkage and How to Calculate It?

Workforce Planning: 20 Fundamental Rules

Workforce Planning: 20 Fundamental Rules

What Is Attrition?

What Is Attrition?

Workforce Management Guide

Workforce Management Guide

10 Ways to Reduce New Employee Attrition

10 Ways to Reduce New Employee Attrition

7 Simple Strategies to Increase Staff Motivation In the Contact Centre

7 Simple Strategies to Increase Staff Motivation In the…

How to Calculate Customer Profitability

How to Calculate Customer Profitability

Workforce Optimisation: 11 Ways to Improve Your Contact Centre Schedules

Workforce Optimisation: 11 Ways to Improve Your Contact…

10 Ways to Control Contact Centre Attrition

10 Ways to Control Contact Centre Attrition

How to Avoid Schedule Dissatisfaction

How to Avoid Schedule Dissatisfaction

How to Handle Escalation Calls

How to Handle Escalation Calls

What Does Good Customer Service Look Like?

What Does Good Customer Service Look Like?

Recorded Webinar: How to Measure Employee Engagement

Recorded Webinar: How to Measure Employee Engagement

Recorded Webinar: Let’s Chat… About Forecasting

Recorded Webinar: Let’s Chat… About…

Why Queuing Isn’t Just About the Numbers

Why Queuing Isn’t Just About the Numbers

Should Advisors Be Allowed to Eat at Their Desks?

Should Advisors Be Allowed to Eat at Their Desks?

Recorded Webinar: Latest Trends in Performance Management and Quality

Recorded Webinar: Latest Trends in Performance…

Why the Boss is the Weakest Link in the Contact Centre

Why the Boss is the Weakest Link in the Contact Centre

How to Communicate Your QA Framework Clearly

Switch From Live Chat to Chatbots – Without Losing Customers

10 Top Ideas We Heard From Oxfordshire County Council

2026 Research: What Contact Centres Are Doing Right Now

CX Live’s The Experience Show Middle East 2026 Highlights

What Contact Centres Are Doing Right Now - 2026 Edition

Report: The AI Reality Check

Upcoming Events

5th October 2026

Customer Contact Week Europe (CCW Europe)

6th October 2026

How CX Leaders Can Govern AI Agent Quality Across Channels – Webinar

Users Want Answers, Not Search Results

AI Call Scoring in Contact Centres: What Your QA Team Does Next

Upcoming Webinars

Webinar: How to Tackle the Biggest Barriers to Quality Assurance (QA)

Webinar: How to Turn Customer Feedback into Action

Webinar: Should Voice Agents Replace IVRs?