Dougie Cameron - Call Centre Helper

Connect with Dougie on LinkedIn "> Dougie Cameron - Call Centre Helper

Dougie Cameron

Dougie Cameron specialises in multi-site operations leadership, customer experience transformation, strategic planning, outsourcing strategy, workforce planning and more.

Connect with Dougie on LinkedIn

Recent Articles Most Viewed Articles

What is Call Centre Shrinkage and How to Calculate It?

What is Call Centre Shrinkage and How to Calculate It?

Workforce Planning: 20 Fundamental Rules

Workforce Planning: 20 Fundamental Rules

What Is Attrition?

What Is Attrition?

Workforce Management Guide

Workforce Management Guide

10 Ways to Reduce New Employee Attrition

10 Ways to Reduce New Employee Attrition

7 Simple Strategies to Increase Staff Motivation In the Contact Centre

7 Simple Strategies to Increase Staff Motivation In the…

How to Calculate Customer Profitability

How to Calculate Customer Profitability

Workforce Optimisation: 11 Ways to Improve Your Contact Centre Schedules

Workforce Optimisation: 11 Ways to Improve Your Contact…

10 Ways to Control Contact Centre Attrition

10 Ways to Control Contact Centre Attrition

How to Avoid Schedule Dissatisfaction

How to Avoid Schedule Dissatisfaction

How to Handle Escalation Calls

How to Handle Escalation Calls

What Does Good Customer Service Look Like?

What Does Good Customer Service Look Like?

Recorded Webinar: How to Measure Employee Engagement

Recorded Webinar: How to Measure Employee Engagement

Recorded Webinar: Let’s Chat… About Forecasting

Recorded Webinar: Let’s Chat… About…

Why Queuing Isn’t Just About the Numbers

Why Queuing Isn’t Just About the Numbers

Should Advisors Be Allowed to Eat at Their Desks?

Should Advisors Be Allowed to Eat at Their Desks?

Recorded Webinar: Latest Trends in Performance Management and Quality

Recorded Webinar: Latest Trends in Performance…

Why the Boss is the Weakest Link in the Contact Centre

Why the Boss is the Weakest Link in the Contact Centre

How to Speed Up and Simplify Your Security Process

5 Mistakes Every CX Job Seeker Should Avoid in an AI World

10 Customer-Centric Ideas We Heard at Adanola

Salesforce to Acquire Cresta to Expand AI Voice Capabilities

8×8 Help Teams Start Every Customer Conversation With Context

Five9 Named a Gartner Leader for the Ninth Time

Guide: Are Your Agents Ready?

Upcoming Events

3rd November 2026

2026 #RaisingStandards

3rd November 2026

Consumer Duty at Scale: Proving Fairness Across 100% of Interactions – Webinar

7 Outbound Dialler Features You Need In Your Call Centre

From AI Insights to Action: Closing the Coaching Gap

Upcoming Webinars

Webinar: Should Voice Agents Replace IVRs?

Webinar: Are These Adoption Mistakes Derailing Your AI Strategy?

Webinar: 10 Ways to Make 2027 a CX Success