Aspect Announces General Availability of Aspect Via 20

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more-->Aspect Software have announced the general availability of Aspect Via 20, the latest release of its enterprise cloud contact centre solution.
This release features an array of additional new capabilities and customer driven enhancements on top of its proven contact management and workforce optimization applications.
Aspect Via users enjoy the ability to modularly deploy these best-of-breed applications on a common cloud platform optimized for scalability, security and accessibility for enterprises with as many as 15,000-plus agents.
Aspect Via enterprise cloud contact centre supports intelligent inbound routing strategies and advanced outbound campaign and list management with regulatory compliance tools to help organizations comply with national, regional and local regulations.
Additionally, the Aspect Via workforce optimization suite of applications delivers the most advanced forecasting and agent engagement capabilities for the mobile workforce, making it easy to manage, schedule and motivate agents working from anywhere. The Aspect Via platform equips contact centres with:
- Your choice of modular contact management and workforce optimization applications that scale as organizational needs change
- Superior omnichannel capabilities to deliver informed, powerful interactions in and across every channel, across self-service and live interactions
- Multichannel forecasting and simulation models that provide accurate staffing and flexible scheduling across all channels
- Centralized coordination for all enterprise outbound activities across contact centre and other delivery groups
- A persona-based, browser interface that enables staff to work from home or any other location as needed
- An improved WFM smartphone interface that gives agents a modern, mobile UI with the same look and feel as the agent desktop experience
- Expanded deployment options as well as a simplified cloud migration pathway that enables customers to work with the public cloud service provider of their choice
- A Salesforce.com integration that allows the CRM application to be used as each agents' primary interface, thanks to an Aspect Via engagement centre widget embedded directly in Salesforce.com, and ready access to their schedules, coaching, gamification awards and personal and team statistics.
Author: Robyn Coppell
Published On: 27th Aug 2020
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