Following the launch of its 100 percent cloud-based Customer Engagement Centre (CEC) platform, Aspect Via Customer Engagement Centre (CEC), Aspect Software is embarking on a tour of the United Kingdom and Ireland to showcase the platform and to present its vision on market trends and the future of customer engagement.
Aspect is hosting three roadshows from the 23–25 May 2017, stopping in London, Manchester and Dublin. The roadshows will demonstrate how embracing a cloud-based CEC platform can empower enterprises with the agility, flexibility and operational structure needed to drive profitable growth by addressing changes in consumer behaviours and expectations.
Attendees will learn about ‘The place of customer services today’ in a talk from the former head of customer services at John Lewis, Andrew McMillan, and ‘Customer engagement, the future of work and the digital employee’ in a talk from Chris Streete, Aspect’s Senior Director, Cloud Solutions Europe & Africa.
With a focus on educating businesses on how to elevate their contact centre to a CEC, visitors will also discover Aspect’s full range of next-generation customer engagement technologies, with native omnichannel interaction management, workforce optimisation and self-service capabilities.
The roadshows will culminate with a live Q&A with key Aspect customers, who will describe how Aspect vision and products have digitally transformed their contact centres with real-life business results.
The details for each roadshow are as follows:
LONDON – 23rd May
The Hatton, 51-53 Hatton Garden, London EC1N 8HN
15:00 – 18:00
MANCHESTER – 24th May
The Lowry Hotel, 50 Dearmans Place, Chapel Wharf, Manchester, M3 5LH
09:30 – 12:00
DUBLIN – 25th May
The Mansion House, Dawson Street, Dublin 2, Ireland
09:00 – 11:30
Chris said: “Following the successful launch of Aspect Via CEC in Europe in April, we have decided to take the only cloud platform in the world with native omnichannel interaction management, workforce optimisation and self-service capabilities on the road. The roadshows will give visitors the opportunity to learn more about the future trends in customer engagement and will provide advice on how to redesign the customer service department to take advantage of a variety of SaaS applications built on cloud platforms.
“We are delighted that Andrew McMillan is hosting a talk on the place of customer services today. His extensive involvement in customer experience, which includes eight years as the head of customer services at John Lewis, will provide attendees with a fantastic opportunity to discover how the role of customer services has changed and where he sees this role going. His passion towards helping other businesses to improve their customers’ experience is clear and he is a very engaging speaker.”
Anyone who is interested in attending any of the roadshows can register here.