There’s something we all have in common when hopping in and out of software all day — we want our data and we want it fast.
Our keyboard shortcuts already help support teams create events, edit schedules, and change views to their heart’s content. But today we’re announcing another shortcut — and it’s a powerful one.
We love our reports more than anyone, but when you’re switching back and forth between Agent Scorecards, Staffing Timeline, and the Realtime Dashboard all day long, we understand it’s less than ideal to spend all that time scrolling (boo) or clicking around between menus (no thanks).
Never fear — universal search is here! Now you’ll be able to navigate across Assembled faster than you can even say “Assembled.”
So what is this digital magical wand that will make you love your job even more? (cue fanfare) CMD/CTRL + K
Simply type in this shortcut from any page in Assembled. You’ll see a pop-up search bar appear, and then it’s time to explore. Let’s break down all the new abilities this unlocks:
- Search for any agent to navigate to their scorecard or schedule (any? any.).
- Type in the name of a page to navigate there.
- Apply and remove filters for channels, sites, or queues.
- Use the up or down arrow keys to quickly sort through results.
- Easily see search matches with text highlights (it’s the little things ).
By reducing the day-to-day friction for managers and admins, they can focus more on the work that’s meaningful, and get to great CX faster.
It’s time to stop the scroll.
This blog post has been re-published by kind permission of Assembled – View the Original ArticleFor more information about Assembled - visit the Assembled Website
About Assembled
Assembled is a Support Operations platform that helps companies maintain exceptional customer experiences, no matter what lies ahead. Leading brands use Assembled's workforce and vendor management capabilities to make optimal staffing decisions, gain visibility into performance and productivity, and unlock new ways to serve evolving customer needs. Read other posts by Assembled
Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper.
