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Articles - Assembled

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What Is the Difference Between BPO and Call Centres?
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190
12 Budgeting Principles for Contact Centre Resourcing
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262
Scale Customer Support With BPO
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Learn About KPIs to Measure BPO Success
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Drive CX Efficiencies With Data You Can Trust
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Assembled

Latest Reports

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Report
eBook: 5 Customer Support Trends to Watch in 2023
 
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Editor's Pick
Thumbnail 12 Reasons You Shouldn’t Skip Training in a Short-Staffed Call Centre
12 Reasons You Shouldn’t Skip Training in a Short-Staffed Call Centre
Thumbnail How to Build Advisor Confidence
How to Build Advisor Confidence
Thumbnail Empathy Statements for Customer Service
Empathy Statements for Customer Service
Thumbnail 15 Must-Try Ideas From the BT Contact Centre
15 Must-Try Ideas From the BT Contact Centre
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Latest Resources
eBook: The Future of Engagement in the Contact Center
eBook: The Future of Engagement in the Contact Center
White Paper: The Power of Unsolicited Customer Feedback
White Paper: The Power of Unsolicited Customer Feedback
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Upcoming Events
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Webinar: What’s Next for Customer Experience (CX)?
Thu 23 Mar 2023
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Enterprise Connect
Mon 27 Mar 2023
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Latest Insights
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What Is the Difference Between BPO and Call Centres?
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Conversation Intelligence Explained
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Latest News
Thumbnail What Are You Doing for Red Nose Day?
What Are You Doing for Red Nose Day?
Thumbnail CX Translate Opens the Door to International Understanding
CX Translate Opens the Door to International Understanding
Popular Pages
Thumbnail Top 50 Positive Words and Phrases – With Examples
Top 50 Positive Words and Phrases – With Examples
Thumbnail The Top 50 Words to Describe Yourself on Your CV
The Top 50 Words to Describe Yourself on Your CV
Thumbnail Contact Centre Dashboard Excel Template
Contact Centre Dashboard Excel Template
Thumbnail What is the Phonetic Alphabet?
What is the Phonetic Alphabet?
 
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