Articles - Assembled

Discover and explore our Assembled content collection, including articles, blogs, news stories, case studies, resources and more.

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Why the Future of WFM Is More Human Than Ever – And How AI Helps
Speaker giving a talk in conference hall at business event with company logos on board
What Not to Miss at Customer Contact Week Las Vegas 2025
Post it notes with the words 'BPO' on them
How to Close the BPO Quality Gap
Evolution of AI Concept
A Brief History of AI in Customer Support
2025 in wood blocks with a call centre phone in a wooden block, an @ symbol and a email symbol
The State of Support Ops in 2025
People put into different circles
Are You Overengineering Your WFM?
Workforce Planning Concept
The Case For WFM – Proving ROI and Impact
Workforce Management Concept
Do You Know the Hidden Costs of Outdated WFM Tools?
Payroll concept
Case Study: DailyPay Achieves $1 Million in Productivity Gains With Assembled
The word 'Onboarding' on a notepad
7 Expert Strategies to Accelerate Your BPO Onboarding
Person looking angry at their phone with a pink background
Why Customers Hate IVR (And How You Can Fix it)
Empowerment concept with five people in nature at sunset
New Ways to Empower Agents in 2025
From Chaos to Control! Why Contact Centres Are Prioritizing WFM Solutions
AI in healthcare concept with hand in gloves holding icons
The Future of Healthcare – 5 Innovative Solutions in Action
Home camera system
Case Study: Wyze Saves $1.2M Annually on BPO Costs With Assembled
Selling old and pre loved clothing
Case Study: Poshmark Increases Productivity by 15% With Assembled
Retail AI for CX with happy people with phone and shopping icons
5 Futuristic Use Cases for Retail CX
AI Omnichannel concept
Assembled Launches AI-Powered Assist Across All Channels
Money surrounding the words AI
How (Most) AI Support Tools Are Priced
RFP Acronym
How to Approach a RFP for AI-Powered Support
Interior design of living room
Case Study: Lulu and Georgia Decrease FRT by 22% With Assembled
Makeup on a pink brackground
Case Study: Ipsy Reaches 97% Agent Adherence With Assembled
Big Digital Screen with AI Neural Network
How to Think About the “Proof” of Your AI Proof of Concept (POC)
woman in activewear practicing yoga on a mat in a cozy living room setting.
Case Study: Classpass Increases Adherence by 12% With Assembled

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