Auction Technology Group (ATG) Consolidates Communication Solutions

ATG have selected RingCentral cloud communications and collaboration solution to better facilitate £2bn of auction transactions.

Auction Technology Group (ATG), a provider of online marketplaces headquartered in the UK, runs both timed online auctions and live webcast auctions, serving more than 43.5 million bidders. The company also lists more than 7.5 million items and facilitates £2bn of transactions annually through a partner network of over 1350 auctioneers.

With RingCentral, they have now unified disparate solutions into a single global solution that is easy to scale and manage.

As a growing and highly distributed international operation, ATG recognised that it needed greater flexibility and better capabilities than its disparate communications and collaboration solutions across the globe.

Other key considerations included simplified management and tighter integration with their use of Zendesk, Salesforce, and Office 365 applications.

“We knew the capabilities and benefits of RingCentral would enable us to grow and support our customers better,” says Marika Clemow, Director of Operations for ATG.

“With a portion of ATG’s employees working from home or on the road, the new system has proven valuable by offering the same level of accessibility from home and mobile devices.”

The company has taken advantage of RingCentral’s advanced call management features such as call prioritisation, recording, monitoring and queuing while simplifying administration for staff based on permission levels.

“Our customer service and client services teams handle thousands of calls each month and RingCentral delivers the reports we need to be able to identify peaks and troughs on a granular level and set KPIs,” continued Clemow.

“The new system is already improving our workflows and saving us time – from receptionists to the executives, everyone is delighted with RingCentral.”

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Published On: 4th Oct 2017 - Last modified: 5th Mar 2020
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