Business Partnership for Omnichannel Announced 141 Filed under - Archived Content, Ultra Ultracomms has announced that it is working with Aquarium Software to deliver an omnichannel solution. Combining Aquarium’s business logic and event management tools with Ultracomms Contact Management Services (UCMS) platform enables contact centres to view the complete customer journey. This is designed to help automate processes that reduce cost, make informed decisions, and react to customer requests in a way that supports compliance and audit trails. The creation of automatic compliance audit trails and scheduled reporting is also supported by the Ultracomms and Aquarium solution. This makes it simpler to review previous interactions with customers. Combining cloud technology with an omnichannel platform enables contact centres to keep up with digital and social media channels and better manage their customer experience. The partnership is the result of collaboration between Ultracomms and Aquarium over several years, working with a number of clients to fine-tune integration between the two systems. With templates for insurance and financial services markets, the joint proposition can be deployed to enable customers to see gains in their interactions and reporting. Justin Hamilton-Martin “With technology trends moving so fast, it can be difficult for organisations to keep pace with new ways to manage their customer interactions. The integration of omnichannel functionality brings complete management of the customer journey within the control of the organisations we support,” said Justin Hamilton-Martin, CEO at Ultra Communications. Author: Megan Jones Published On: 16th Dec 2015 - Last modified: 18th Dec 2018 Read more about - Archived Content, Ultra Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter