CallMiner Partner With Morae Global

A black and a white arrow merge to make a single joined arrow

CallMiner have announced a partnership with Morae Global Corporation, a full-service, technology-enabled, integrated solution provider for the legal and compliance function.

The new partnership combines CallMiner’s speech analytics for behavioural insight with Morae Global’s unique expertise in legal risk and compliance for financial services to spotlight threats that model-based solutions are incapable of capturing.

Regulations such as Dodd-Frank, MiFID II and MAR place increasing demands on compliance and risk departments, trading desks, CFOs and legal teams in the financial markets.

Intensified regulatory scrutiny means that companies must engage in the active monitoring of employee actions to ensure compliance with the applicable laws and regulations. Such monitoring will identify and address potentially non-compliant and fraudulent activity.

CallMiner and Morae Global deliver a new regulatory risk mitigation and compliance solution that steps beyond traditional compliance approaches by leveraging sophisticated speech analytics technology to analyse audio interactions and uncover potential non-compliant behaviour.

Advanced audio analytics, delivered through Morae Global’s Audio IQ platform, apply CallMiner’s AI-fuelled speech analytics technology to uncover undesirable behaviour based on what is being said, when it was discussed and how the conversation occurs in context with previous or subsequent actions or communications.

Key benefits are:

  • Predictive – Prior actions and indications of illicit behaviour can be used to train models to identify similar scenarios and occurrences, enabling proactive mitigation and compliance.
  • Comprehensive – A highly scalable solution capable of 100 percent surveillance means every call is monitored.
  •  Manageable – Automated objective risk scoring efficiently focuses attention on the most critical activities.

“Enabling legal and compliance teams to become aware of emerging threats allows them to correct illegal, non-compliant or simply troublesome behaviour long before it results in legal or regulatory problems for the company,” says Morae Global President & Chief Executive Officer Shahzad Bashir.

“Our relationship with CallMiner lets us help our clients build preventative programmes that can provide enormous value legally, financially and reputationally.”

Focusing on the behaviour that matters most is supported by risk scoring based on voice and conversational analytics.

Morae domain expertise contributes to uniquely effective communications categorisation to provide accurate threat identification while minimising false positives.

Traders are scored based on unique speech characteristics and other conversational elements that provide some indication of non-compliant behaviour.

When used in context with each other, review-worthy occurrences are then colour-coded based on user-established criteria, making it easy for compliance officers to spot behaviour for further investigation.

Paul Bernard

“CallMiner and Morae Global now offer a regulatory and compliance solution that helps financial institutions and others more effectively address regulatory requirements and protect fundamental business integrity with unobtrusively persistent conversational behavioural surveillance and analytics,” says Paul Bernard, CallMiner President and CEO.

“Our partnership with Morae Global enables a new class of risk mitigation and compliance support through audio analytics.”

For more information about CallMiner, visit:

Author: Robyn Coppell

Published On: 22nd Feb 2019 - Last modified: 26th Feb 2019
Read more about - Contact Centre News,

Follow Us on LinkedIn

Recommended Articles

An Introduction to... Contact Centre Analytics
The top 10 contact centre technology award 2019 winners podium
Top 10 Contact Centre Software and Technology
Two golden trophies
Genesys Awarded Two 2023 Global AWS Partner Awards
A picture of arrows pointing towards the sky
Talkdesk's Global Partner Programme Continues to Grow