The Leading Contact Centre Magazine

Articles about CallMiner

A collection of articles about CallMiner.

Call miner White Paper on measuring the voice of the customer

White Paper: Measuring Voice of the Customer

170

Read more...

10 Ways Speech Analytics Empowers the Entire Enterprise

White Paper: 10 Ways Speech Analytics Empowers the Entire Enterprise

253

Read more...

A photo of a piggy bank

CallMiner Secures $75M Investment from Goldman Sachs

264

Read more...

15 Essential Strategies to Reduce Staff Turnover

885

Read more...

A picture of a group of call centre agents communicating to an agent on a lap

7 Important Call Centre Skills Every Agent Should Have

387

Read more...

LISTEN World Tour London

Read more...

A photo of the word "oops" in a wooden circle

29 Mistakes That Your Contact Centre Might Be Making

1,156

Read more...

A picture of charts and graphs with a helpful tips title

Call Center Metrics: Examples, Tips & Best Practices

925

Read more...

A picture of 2020 balloons

20 Contact Centre Predictions for 2020

2,011

Read more...

A red game piece has many arrows pointing to other pieces on a wooden surface

What Is Call Centre Outsourcing?

141

Read more...

A happy contact centre advisor sits in front of a computer screen

15 Interesting Ways to Modernize Your Contact Centre

842

Read more...

White paper of How to achieve continuous improvement

White Paper: How to Improve Your Contact Centre Quality Monitoring

182

Read more...

A group sits around a table with graphs on the wall behind

25 Tips for Effective Data Visualisation

178

Read more...

Finger tips have smiley faces and 'poor', 'so-so', 'average', 'BAD', 'good', 'excellent' and 'awesome'

What Is CSAT? Definition, How to Measure CSAT, and Tips From Experts

335

Read more...

A photo of a gasping contact centre advisor

Angry Customers Using Profanity Are on the Rise

172

Read more...

What Are Customer Touchpoints and How Can You Identify Them?

2,415

Read more...

Two hands composed of words related to empathy

5 Tips for Deepening Customer Empathy

238

Read more...

Webinar on How to Gamify Your contact centre and motivate advisors

Webinar Recording: How to Gamify Your Contact Centre and Motivate Advisors

368

Read more...

A photo of someone in consideration while looking across mountain range

23 Considerations to Make Before Implementing a New Digital Channel

612

Read more...

Which KPIs Do I Need for Contact Centre WFM?

1,697

Read more...