Articles - CallMiner

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A collection of articles about CallMiner.

Leader concept with glowing chess piece
130
CallMiner Leader in 2022 Speech Analytics SPARK Matrix
Business improvement concept illulstration
204
What Is Continuous Business Performance Improvement?
A happy person with a phone and coffee
159
What Is Customer Experience Management and Why It Matters
Software and call centre graphics
303
What Is Contact Centre as a Service (CCaaS)?
Illustration of people and their information
747
21 Steps to a More Personalized Customer Experience
Frustrated person on pink background
1,487
How to Deal With Frustrated Customers – And Make Them Happy
Arrow showing improvement being carried by ants
How to Improve Service Level in Your Call Centre
CLV Customer Lifetime Value
What is Customer Lifetime Value?
Recording concept with retro microphone icon.
Do You Need a Call Recorder or a Recording Engine?
Hand Holding Light Bulb
771
16 Key Components of a Digital Customer Transformation Strategy
Shift Planning Calendar
1,079
12 Shift-Planning Techniques
Phone with microphone and recording symbol
Understanding Post-Call vs. Real-Time Audio Capture
callminer webinar advert
380
Recorded Webinar: Managing Change in the Contact Centre
Doctor on phone
6 Healthcare Call Centre Best Practices
What should you put in a customer vision statement
1,039
What Should You Put in a Customer Service Vision Statement?
Call Centre Pain Points
2,105
What Are the Main Call Centre Pain Points, and How Can They Be Solved?
Customer Journey Mapping and Analysis
66
What Is Customer Journey Analytics?
knowing customer, customer's need and customer insight concept
Top Departments Transformed by Customer Insights
Compass of principles
1,720
The 26 Principles of Good Customer Service
Improve Your Voice of Customer Programme
986
20 Smart Ideas to Improve Your Voice of the Customer Programme
2017 survey report
2,009
White Paper (2017 Edition): What Contact Centres Are Doing Right Now
Customer Satisfaction Feedback buttons
118
Common Types of Customer Satisfaction
Three stacked smiley face cubes representing customer satisfaction
142
Tips for Improving Customer Satisfaction (CSAT)
Giving flowers as a gesture of goodwill
694
18 Goodwill Gestures to Build Better Employee Relationships

Latest Reports

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eBook: Talent Retention Toolkit
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Report: 5 Upskilling Secrets to Supercharge Your Contact Centre
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White Paper: 3 Key Pillars to Survive in an Uncertain Retail Climate
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White Paper: The Hidden Power of 14 Key Customer Contact Drivers
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White Paper: The Power of Real-Time Conversation Analytics and Agent Guidance
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Contact Centres 2021 Report
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White Paper: How Artificial Empathy Can Enhance the Customer Experience
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White Paper: 12 Key Emotions to Know for CX
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Whitepaper: Driving Business Improvement with Conversation Analytics
 
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