Case Study: EIMS Moves Its Global Sales Operation to Work Remotely

When business continuity is mentioned, for most, critical services like power and IT services come to mind. However, COVID-19 is redefining many organizations’ long-term view of business continuity, and ensuring that business operations can continue to function is paramount.

8×8 client EIMS is a global, end-to-end demand-generation business serving technology companies.

With the spread of coronavirus, and as countries like Spain, the UK and New Zealand introduced lockdowns, EIMS needed to find a solution to keep its 170-strong sales team servicing clients and generating revenue.

EIMS rapidly deployed 8×8 X Series, an integrated solution for voice, chat, video meetings and contact centre.

Adopting 8×8’s platform across its UK headquarters and international offices has enabled EIMS sales representatives to use 8×8’s Virtual Office desktop and mobile apps to collaborate with employees and customers from the safety of their own homes.

Team managers can also monitor quality assurance from their remote locations using 8×8’s cloud platform to:

• Schedule and host team video meetings
• Track call volumes
• Monitor live calls and listen to call recordings
• Create team chat rooms to collaborate on programs
• Supervise overall sales representative performance and productivity

8×8 helped EIMS transition its global sales operation to work remotely in just a few days, ensuring the lifeblood of the business keeps flowing.

“Due to the fast-changing public health situation, employee well-being was the top priority, not only in Spain, but across all our operations centres around the world.”

“Partnering with 8×8 enabled us to rapidly and safely move our teams from working in the office to their homes without impacting the high-quality support we provide international clients.”

“In a matter of days, we had more than 170 sales representatives around the world up and running and working remotely on the 8×8 cloud communications solution.” Tim Smith, CEO at EIMS.