EIMS Shifts to Remote Sales Engagement

remote office
Filed under - Contact Centre News,

8×8 has announced that EIMS, a United Kingdom-based technology lead-generation, sales and channel agency, is now using the 8×8 cloud communications solution to enable its sales representatives across Spain, the UK and New Zealand to safely and productively work from home.

Following the Spanish government’s state of emergency and mandatory lockdown due to the COVID-19 pandemic, EIMS needed to quickly find a solution for its team in Barcelona that minimized business disruption and allowed employees new to remote working to remain productive.

“Due to the fast-changing public health situation, employee well-being was the top priority, not only in Spain, but across all our operations centres around the world,” said Tim Smith, CEO at EIMS.

“Partnering with 8×8 enabled us to rapidly and safely move our teams from working in the office to their homes without impacting the high-quality support we provide international clients.”

“In the matter of days, we had more than 170 sales representatives around the world up and running, and working remote on the 8×8 cloud communications solution.”

EIMS rapidly deployed 8×8 X Series, an integrated solution for voice, chat, video meetings and contact centre built on an open, modern cloud technology platform, to their Barcelona office, and then quickly onboarded its Bournemouth headquarters and Auckland, New Zealand office as well.

Since going live on 8×8, EIMS sales representatives are using the 8×8 Virtual Office desktop and mobile apps for collaboration and sales and customer engagement from any device or location.

In addition, team managers can now remotely monitor quality assurance as well as:

  • Schedule and host team video meetings
  • Track call volumes
  • Monitor live calls and listen to call recordings
  • Create team chat rooms to collaborate on programmes
  • Supervise overall sales representative performance and productivity

“8×8 is committed to delivering the highest levels of service and support for global organizations, who need to be ready, responsive and resilient during today’s challenging times,” said Vik Verma, Chief Executive Officer at 8×8, Inc.

“What EIMS has been able to accomplish in only a few days is testament to their corporate agility and employee-first philosophy. We are proud of our team’s effort and the 8×8 cloud communications platform enabling this fast transition to remote work.”

Author: Rachael Trickey

Published On: 15th May 2020
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