Case Study: Mi Hub Improves Customer Journey Related Articles Case Study: CX and Digital Transformation Within the Public Sector Case Study: CLICKD Solutions Improves QA Definition: Contact Centre Jargon and Terminologies Top tips for using MI in the contact centre © KTOGRAPHY - Shutterstock - 1860197536 Filed under - Contact Centre News, Case Studies, Genesys, Kerv Experience Client: Mi Hub Project Type: Customer Experience Transformation Product: Genesys Cloud CX & Microsoft Teams “Kerv were brilliant to work with throughout. We managed to deliver the project within 5 months on the first attempt and deliver a service that is stable and has room for growth.” Pally Gill, Project Manager, Mi Hub Mi Hub is an international supplier of corporate clothing uniform solutions to businesses and individuals, trading through its Dimensions, Affinity, Alexandra and Yaffy brands. They turned to Kerv when their on premise contact centre solution was no longer providing them with the desired customer experience. “Kerv impressed me, not through just their expertise, but actually how they engage with their customer base.” Sarah Shanks, Head of Customer Operations. “Kerv like to get to the bottom of the customer’s core need… it’s really important to have suppliers around you that not only know how important it is but are driven to enhance, evolve and improve as much as you are.” Watch the full testimonial now. Author: Guest Author Published On: 24th Oct 2023 Read more about - Contact Centre News, Case Studies, Genesys, Kerv Experience Recommended Articles Case Study: CX and Digital Transformation Within the Public Sector Case Study: CLICKD Solutions Improves QA Contact Centre Jargon and Terminologies Top tips for using MI in the contact centre Related Reports Webinar Replay: What Does an Excellent Customer Service Strategy Look Like 2024 Contact Centre Buyer’s Guide eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons Contact Centre Reports, Surveys and White Papers Get the latest call centre and BPO reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to Webinars & Events Weekly Newsletter