Date: 07 May 2026, 10 AM PT | 1 PM ET
Location: Virtual
When an AI support agent handles a customer conversation, most operators have no systematic way to review what it actually did: which actions it took, whether it stayed within the boundaries it was given, or whether the customer’s issue was resolved. The standard metrics, containment rate and CSAT, do no capture what happened inside the conversation.
This sessions is a practical walkthrough of three things that address that directly.
What You Will Take Away
- Why visibility into what your AI agent is doing matters
- Three steps to get that visibility
- What needs to be in place for this to work
Author: Level AI
Reviewed by: Robyn Coppell
Published On: 22nd Apr 2026
Read more about - Call and Contact Centre Events, Level AI
