Contact centre win for Housing Association

AmicusHorizon is celebrating another contact centre award win.

Response, the customer contact centre, has added a Crème de la Crème Business Award to their awards cabinet. Judges awarded the team with the Outstanding Business Achievement award recognising them as the very best in business excellence.

The judges measured service against four key criteria: quality, success, customer service and innovation. They were very impressed with the fantastic level of service offered.

Commenting on AmicusHorizon’s win, Simon Burgess, Chairman of the Judges said: “Charitable housing association AmicusHorizon really does have something to shout about from the rooftops. Response has a set of shiny new figures to boast about. Customer satisfaction leapt to 97% in February 2012, up by almost 10% from April 2011. And by January 2012 complaints had tumbled to 49 from 691 in April 2010. Now that’s something to shout about. And it’s all come about through empowering staff, training and having a happy atmosphere to work in.”

AmicusHorizon’s Director of Customer Experience, John Barr said: “We’re really proud to win the Outstanding Business Achievement award. Previous winners include Virgin and the Big Issue so we’re firmly establishing ourselves as one to watch in our sector and beyond.”

This accolade adds to Response’s other award successes including European Small Contact Centre of the Year 2011 and the Customer Service Excellence accreditation.