Is Skype For Business Right As A Contact Centre Solution?

The contact centre is more than just the beating heart of an organisation – it’s also it’s eyes, ears and voice. Ensuring all these functions are in their best possible shape is essential to keep the rest of your business operating effectively.

As with any operation, there is a nervousness to move the contact centre to new UC technologies such as Skype for Business. Enghouse customer, Landmark, have taken this leap and are now reaping the benefits of working within a Skype environment but they have learnt some valuable lessons along the way.

Peter Housley, Head of Operations at Landmark says “You need the right Microsoft partner and a contact centre solution that natively integrates into the Skype for Business environment. We opted for the Enghouse Interactive Communications Centre as it enabled us to extend our capabilities in this area.”

Landmark will be joining Enghouse and Microsoft on Webinar “Could a Contact Centre for Skype for Business be the right prescription” on the 6th June 2017 at 1 pm where they will talk about the highs and lows and the journey of migrating contact centres to a SFB environment.

In the meantime, download the Enghouse Contact Centre Skype for Business infographic to learn how Enghouse Interactive and Skype for Business together can improve communications, build stronger customer relationships, and make your business more agile and responsive.

Enghouse Interactive has delivered over 450 contact centre deployments of Skype for Business is seeing a trend towards migrating all customer communications to new UC environments for greater flexibility and efficiency saving.