Customer Care in Any Language

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Filed under - Archived Content

ICMI and Lionbridge have written extensively about contact centre best practices for providing customer care in any language across every channel. The most common strategy they’ve found is over-the-phone-interpretation (OPI): The challenge is that in an omnichannel world, OPI is voice-only, consumes significant agent time, and takes at least twice as long as a typical monolingual conversation.

GeoFluent for Contact Centers is a real-time translation and interpretation solution that enables organisations to provide multilingual support across every channel (not just voice) without hiring bilingual agents.

From the UK to Europe, the USA and Asia, GeoFluent clients are:

Start communicating across languages:

Author: Jo Robinson

Published On: 26th Sep 2017 - Last modified: 21st Feb 2020
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