Customer Contact Week Europe Winter 2021

23 February – 05 March, 2021 | Online

Omni-channel, Automation & Analytics:
Grasp the new reality of digital experiences
If there is one trend that is set to continue in 2021 in the CX and customer contact world, that is the digital experiences will definitely stay and require all businesses and customer facing leaders to be better prepared in meeting the needs of their digital customers.

In fact, 79% of companies admit that COVID-19 increased the budget for digital transformation.

Joins us to hear the most innovative case studies and project insights in driving the new frontier of digital experiences through cost-effective CX automation, omni-channel optimisation and advanced analytics.

Experience the valuable insights of CCW Europe 2021, as we provide you with key practical takeaways, ensuring you leave the sessions armed with concrete action plans to start building your own digital experiences strategies.