Customer Strategy and Planning 2014 – conference

The Professional Planning Forum are holding their ‘Customer Strategy and Planning’ conference on 28th-29th April.

The conference will be themed “Bridging the gap: people build success”, and will be held at the Brighton Metropole.

This annual event celebrates achievement within the Professional Planning Forum community, while offering the opportunity to learn from top performers, share best practice and move the boundaries of what ‘good looks like’.

Key to its success is the chance to join over 600 people from all industry sectors and hear real, insightful experiences, with a multitude of case studies, great speakers from industry leaders and facilitated discussion built into every session.

Highlights of this year’s conference include:

• Dedicated Keynote Theatre with visionary presentations and discussions to interest the whole community
• Award finalists’ case studies from our Customer Contact Innovation Awards programme
• Specialist workshops on a wide range of topics with research, insights and discussion
• Round-table discussions at nearly every session
• Networking opportunities throughout the day
• Dedicated EXPO demonstrating the latest technologies