Articles - The Forum

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2024 Customer Strategy & Planning Conference

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53

2023 Community Conference

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2023 Customer Strategy & Planning Conference

51,165

The Latest Techniques for Call Centre Forecasting

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1,546

18 Goodwill Gestures to Build Better Employee Relationships

Pressure of Demanding Customers

1,362

How to Deal With Demanding Customers

Call Centre Predictions for 2022 Fortune Cookies

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Contact Centre Predictions for 2022

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The Biggest Problems Facing Contact Centres Today

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20 Demand Planning Techniques for Your Call Centre

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80

How to Overcome Scheduling and Forecasting Challenges

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1,572

A Checklist for Implementing… Speech Analytics

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6,271

17 Resource Planning Tools and Techniques You Should Know

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3,351

20 Contact Centre Predictions for 2020

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2,207

23 Considerations to Make Before Implementing a New Digital Channel

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12,591

Which KPIs Do I Need for Contact Centre WFM?

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460

Customer Contact Innovation Award Winners Announced

2,701

How Far in Advance Should You Publish Your Contact Centre Shifts?

12,697

10 Things They Won’t Tell You About Live Chat

4,533

The Top Ten Uses for Call Recordings

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207,976

The Best Call-Closing Statements

2,951

8 Quick Ideas From the Domestic & General Contact Centre

124,171

What Does Good Customer Service Look Like?

25,403

12 Top Tips to Reduce Inbound Call Volumes

4,665

17 Top Tips for Multichannel Customer Service