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20 Contact Centre Predictions for 2020

2,058

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23 Considerations to Make Before Implementing a New Digital Channel

620

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Which KPIs Do I Need for Contact Centre WFM?

1,762

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Contact Centre & Customer Services Summit April 2020

325

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RBS members collecting the prize for the Innovation Award for Digital Transformation

Customer Contact Innovation Award Winners Announced

201

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What Not to Miss at Call & Contact Centre Expo 2019

325

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How Far in Advance Should You Publish Your Contact Centre Shifts?

1,325

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10 Things They Won’t Tell You About Live Chat

5,310

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The Top Ten Uses for Call Recordings

1,250

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2018’s Customer Contact Innovation Award Winners Announced

470

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The Best Call-Closing Statements

58,280

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8 Quick Ideas From the Domestic & General Contact Centre

1,818

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2018 Customer Contact Innovation Awards Shortlist Announced

325

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What Does Good Customer Service Look Like?

111,517

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Photos from the National Insight and Quality Conferences

104

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12 Top Tips to Reduce Inbound Call Volumes

9,104

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17 Top Tips for Multichannel Customer Service

1,608

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The Latest Techniques for Call Centre Forecasting

19,402

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20 Things Advisors Can Do to Improve the Customer Experience

6,429

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Just Two Weeks Left to Nominate for the Customer Contact Innovation Awards

370

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