The Leading Contact Centre Magazine

Articles about The Forum

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23 Considerations to Make Before Implementing a New Digital Channel

275

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Which KPIs Do I Need for Contact Centre WFM?

1,126

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Digital Customer Engagement Summit

91

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Call Centre & Customer Services Summit April 2020

66

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Get Connected! The National Conferences 2019

80

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RBS members collecting the prize for the Innovation Award for Digital Transformation

Customer Contact Innovation Award Winners Announced

173

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What Not to Miss at Call & Contact Centre Expo 2019

270

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How Far in Advance Should You Publish Your Contact Centre Shifts?

1,166

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10 Things They Won’t Tell You About Live Chat

4,651

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The Top Ten Uses for Call Recordings

1,149

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2018’s Customer Contact Innovation Award Winners Announced

420

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The Best Call-Closing Statements

47,598

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8 Quick Ideas From the Domestic & General Contact Centre

1,693

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2018 Customer Contact Innovation Awards Shortlist Announced

315

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What Does Good Customer Service Look Like?

109,286

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Photos from the National Insight and Quality Conferences

100

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12 Top Tips to Reduce Inbound Call Volumes

7,618

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17 Top Tips for Multichannel Customer Service

1,494

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The Latest Techniques for Call Centre Forecasting

16,546

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20 Things Advisors Can Do to Improve the Customer Experience

5,707

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