Diabolocom are delighted to announce their attendance at the eCommerce Expo on the 26th and 27th September.
The cloud software and telecommunications provider will be exhibiting and delivering a talk at the event, joining with other industry experts to discuss current and future trends for ecommerce and customer experience.
Diabolocom will be showcasing its cloud contact centre solution which enables businesses to deliver an exceptional customer experience across all contact channels, whatever the volume of demand.
The eCommerce Expo is the largest event of its kind in the UK and hosts sessions exploring key issues, from the delivery and logistics of e-retail to evolving consumer expectations, to the winning methods for customer engagement and creating the best omnichannel commerce.
For ecommerce businesses the contact centre is at the heart of its customer relationships. Contact centres must be equipped to handle the demand whilst ensuring effective, fast and personalised interactions with customers.
Mercedes Barbuti, Sales Director for the UK & Ireland at Diabolocom, will discuss how to achieve this when she presents “Five ways a cloud-based contact centre solution can elevate the customer experience for ecommerce businesses”.
With numerous contact centre solutions available on the market, Mercedes will reveal why a cloud-based solution is the most advanced, agile and cost-effective option for online retailers.
Frédéric Durand, founder and CEO of Diabolocom, said: “We are excited to be exhibiting at the eCommerce Expo again this year, following the success of the 2017 expo. It is a fantastic event for meeting and hearing from some of the pioneering online retailers and customer experience specialists.”
“The ecommerce industry is growing rapidly and we understand that for e-retailers to capitalise on this and secure a loyal customer base, they must deliver outstanding customer experiences.”
“Our contact centre solution is a great tool for online retailers, enabling them to provide efficient and personalised interactions across any contact channel from voice to live chat and social media,” concluded Durand.
eCommerce Expo will be held at London’s Olympia on 26th and 27th September 2018 – Meet the Diabolocom team at stand E540.
Mercedes Barbuti will be speaking on ‘Five ways cloud-based contact centre solutions can elevate your customer experience’ on Thursday 27th, 13.15-13.40pm in the Customer & Personalisation Theatre.
To find out more about Diabolocom, visit: www.diabolocom.com