The winners of the Quality & Customer Experience and Data, Analytics & Insight Awards have been announced. Can you spot yourself in the photos?
Fourteen individuals and teams have been recognised for being outstanding role models for their professional communities. These new awards showcase excellence in the customer contact support functions of quality and customer experience and data, analytics and insight.
These new award programmes from The Forum recognise the hard work put in by the specialist individuals and teams to make their contact centres a great place to work and contact.
“It was a fantastic celebration of achievement,” said Chris Rainsforth, Senior Customer Contact Specialist.
“It was a great opportunity to recognise so many outstanding professionals,” agreed Simon Butler, Head of Engagement & Best Practice. “There will be a special opportunity to hear from them at our upcoming conference on 18th November in London, where they will all be speaking.”
National Data, Analytics & Insight Awards – The Winners
The Winners of the National Data, Analytics & Insight awards, who will also speak at conference on 18th November:
- Ben Rathbone-Wells, npower, Rising Star Award
- John Holder, RSA, Analyst of the Year
- Paul Pritchard, Direct Line Group, Analyst of the Year
- David Hignett, RSA, Manager of the Year
- Steven Stewart, Tesco Bank Insurance, Forum Hero Award
- RSA, Team of the Year
- RS Components, Team of the Year
Quality & Customer Experience Awards – The Winners
The winners of the Quality & Customer Experience Awards, who will also speak at conference on 18th November are:
- Nisha Sanga-Smith, British Gas, Rising Star Award
- Affinion International, Professionalism Award
- Kevin Richardson, npower, Forum Hero Award
- Claire Roper, British Gas, Coach of the Year
- Michael Castledine, npower, Analyst of the Year
- Andrew Johnson, British Gas, Manager of the Year
- Simply Business, Team of the Year
http://theforum.social/customerquality/Conferences
Additional speakers at the upcoming conferences include:
- Harj Johal, Director of Customer Operations at Direct Line Group
- Heather McGill, formerly head of Customer Experience at London 2012 Olympics
- James Lawther, Head of Insight & Improvement at RSA
- Rachael Elliot, Head of Customer Experience at UKAR
Author: Megan Jones
Published On: 30th Sep 2015 - Last modified: 30th Nov 2023
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