Enghouse Interactive Hosting Two Free Webinars Related Articles Enghouse Interactive Announce New Integrations With MS Teams HybrIT Partners With Enghouse Interactive Enghouse Interactive Partners With Converse360 © GaudiLab - Shutterstock - 1517141402 Filed under - Contact Centre News, Enghouse Enghouse Interactive, will be hosting two free webinars, in May demonstrating the advantages of deploying a Microsoft Teams-integrated contact centre. The first, entitled ‘Solution Deep Dive’, which takes place at 11a.m. BST on Thursday 11th May, is a tech clinic targeted at organisations looking at optimising their customer service through a Teams contact centre. The webinar will be hosted by Peter Fedarb, Solutions Consultant, at Enghouse Interactive. He will take attendees on a comprehensive journey through the Enghouse Contact Centre’s native integration with Microsoft Teams. Fedarb will then go on to highlight how a Teams contact centre can benefit the business whether it is starting from scratch; transitioning away from a legacy voice system; upgrading a Skype for Business application; or simply adding voice functionality to its Teams environment. The second clinic, “Q&A with our experts” will be held at 11a.m. BST on Thursday 25th May. Fedarb, will be joined by Enghouse Interactive senior technical consultant, Dave McDowell, and will be answering questions live on the subject of integrating a Contact Centre with Microsoft Teams. The clinic will look at a wide range of topics including integration options; how to deliver or connect calls to the contact centre; and what other contact centre features work with Microsoft Teams. Simon Adnett, VP Sales UK&I/MEA, Enghouse Interactive, said: “Organisations across the world are adopting Microsoft Teams to strengthen their collaboration and enhance their communication. As they progress on their Teams journey, organisations are recognising the potential benefit for integrating it with their contact centres to improve efficiencies, productivity and customer experience. “Our webinars explain the benefits of Team-integrated contact centres and offer recommendations on how to make the right choices around integration and contact centre capability.” For more information and to register for either, or both, of the clinics, please visit the Enghouse Interactive website. For more information about Enghouse Interactive - visit the Enghouse Interactive Website About Enghouse Interactive Enghouse Interactive delivers technology and expertise to help bring your customers closer to your business through its wide range of customer contact solutions. Read other posts by Enghouse Interactive Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper. Author: Enghouse Interactive Published On: 10th May 2023 Read more about - Contact Centre News, Enghouse Recommended Articles Enghouse Interactive Announce New Integrations With MS Teams HybrIT Partners With Enghouse Interactive Enghouse Interactive Partners With Converse360 Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter