Enghouse Interactive announced that it has elevated IT infrastructure and services provider Node4 to silver partnership status within its EMEA partner programme.
This accolade follows from the growth Node4 achieved through its dedicated collaboration business unit, N4Engage, in selling Enghouse Interactive’s Communications Center (CC) and Quality Management Suite (QMS) within a Cisco unified communications (UC) environment.
The new attainment represents the latest evolution of a relationship between the two businesses that stretches back many years.
In recent months, N4Engage has gone from strength to strength in selling Enghouse Interactive CC and QMS solutions to customers across a range of industries, notably in the finance and insurance, retail and automotive sectors.
Richard Buxton, Director, N4Engage, said: “Using the Enghouse Interactive contact centre solutions offers us a number of key benefits.”
“Many of our customers are concentrating on opening up more multimedia channels and focusing on omnichannel engagement.”
“The Enghouse solutions help to facilitate this. Even in the current climate, customers are having to become more flexible to support the increased focus on remote work and a move away from a purely office-based culture.”
“Having CC in our portfolio has been key in supporting these new rapidly evolving customer environments and enabling them to maintain continuity when engaging with their customers.”
Buxton also paid tribute to the strength of the working relationship between the two companies.
“Our partnership with Enghouse Interactive has been further enhanced since we launched the N4Engage business unit,” added Buxton.
“We have complementary cultures and functionalities. Both companies are strong in collaboration and multimedia technologies, and have excellent capability across multiple UC platforms including Microsoft Teams and Cisco CallManager.”
“While we still very much support Cisco platforms and are committed to continuing to do so, we recognize that there is a growing uptake of Teams in the marketplace today,” continued Buxton.
“In this context, the big advantage of using the Enghouse Interactive Communications Center is that it can work within both environments or as a hybrid solution. By delivering it to our customers, we are effectively giving them more choice.”
While generally self-sufficient in delivering and implementing the contact centre technology, Node4 has also benefited by being able to call on the specialist skills and expertise of the Enghouse Interactive account team when required.
David Smith, Channel Director, Enghouse Interactive, said: “We’re delighted to see Node4 achieve silver partner status. It is a testament to the strong relationship the two companies have built over the years and the longstanding experience and expertise in our product portfolio.”
“We are looking forward to working with them to further develop the strong synergy between our two businesses and bring the benefits of collaborative contact centre environments to our mutual customer bases.”