The latest three editions of Customer Concepts magazine reveal how to win over the social customer, and deliver cost-effective customer service.
The latest three editions of Customer Concepts magazine are:
Winning the Social Customer (Issue 7)
The lead articles in this magazine are:
- Grab the CX Opportunity
- Mobilise Your Performance
- Service Goes Social
Become a CX Leader (Issue 6)
The lead articles in this magazine are:
- CX Leaders Wanted
- More Service, Less Cost
- Smarter Selling
Constantly Engaged, Consistently Excellent (Issue 5)
The lead articles in this magazine are:
- Cross-channel Consistency
- Excellence Pays
- Beyond Satisfaction
Author: Megan Jones
Published On: 12th Feb 2014 - Last modified: 14th Oct 2019
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