Recorded Webinar: 10 Strategies for Social Customer Service Related Articles How to Provide Great Social Customer Service Top Tips for Social Customer Service Social Media Customer Service – Small but Deadly? Recorded Webinar: Managing Multichannel Customer Contact in the New Social World 1,089 Filed under - Recorded Call Centre and Customer Experience Webinars Social media has shaken up the customer service world. If customers are not happy they often vent their frustrations and tell the whole world via social media. However, there are many benefits to adding social media to your customer service strategy. In this webinar, we look at 10 strategies around leveraging Social Media in Customer Service. Topics Discussed The latest trends in Social Customer Service Twitter Facebook Winning over customers – tuning customers into advocates Encouraging customers to help other customers Getting your message across in 140 characters Moving to other channels Integrating multiple channels into the contact centre Top tips from the audience Panellists Maria McCann JoHo Ventures Rachel Lane Verint Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Verint Author: Megan Jones Published On: 30th Apr 2015 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars Recommended Articles How to Provide Great Social Customer Service Top Tips for Social Customer Service Social Media Customer Service – Small but Deadly? Recorded Webinar: Managing Multichannel Customer Contact in the New Social World Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter