Social media has shaken up the customer service world. If customers are not happy they often vent their frustrations and tell the whole world via social media. However, there are many benefits to adding social media to your customer service strategy.
In this webinar, we look at 10 strategies around leveraging Social Media in Customer Service.
The latest trends in Social Customer Service
Winning over customers – tuning customers into advocates
Encouraging customers to help other customers
Getting your message across in 140 characters
Moving to other channels
Integrating multiple channels into the contact centre
Top tips from the audience
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Verint