Social media has shaken up the customer service world. If customers are not happy they often vent their frustrations and tell the whole world via social media. However, there are many benefits to adding social media to your customer service strategy.
In this webinar, we looked at 10 strategies around leveraging Social Media in Customer Service.
- Introductions – Jonty Pearce, Call Centre Helper
- Maria McCann – JoHo Ventures
- Rachel Lane – Verint
- The latest trends in Social Customer Service
- Winning over customers – turning customers into advocates
- Encouraging customers to help other customers
- Getting your message across in 140 characters
- Moving to other channels
- Integrating multiple channels into the contact centre
- Top tips from the audience
- Winning Tip: “Google are now rating your company website rankings from your social media feeds – it’s really important to make frequent news releases daily” Congratulations to Rob10
Original Webinar date: May 2015