Recorded Webinar: 10 Strategies for Social Customer Service

Social media has shaken up the customer service world. If customers are not happy they often vent their frustrations and tell the whole world via social media. However, there are many benefits to adding social media to your customer service strategy. In this webinar, we look at 10 strategies around leveraging Social Media in Customer Service.

Topics Discussed

The latest trends in Social Customer Service

Twitter

Facebook

Winning over customers – tuning customers into advocates

Encouraging customers to help other customers

Getting your message across in 140 characters

Moving to other channels

Integrating multiple channels into the contact centre

Top tips from the audience

Panellists

This webinar was brought to you by Call Centre Helper and is sponsored by Verint