Social media has shaken up the customer service world. If customers are not happy they often vent their frustrations and tell the whole world via social media. However, there are many benefits to adding social media to your customer service strategy.
In this webinar, we look at 10 strategies around leveraging Social Media in Customer Service.
Topics Discussed
Panellists
Maria McCann
JoHo Ventures
Rachel Lane
Verint
Jonty Pearce
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Verint
