Recorded Webinar: 10 Strategies for Social Customer Service


Social media has shaken up the customer service world. If customers are not happy they often vent their frustrations and tell the whole world via social media. However, there are many benefits to adding social media to your customer service strategy. In this webinar, we look at 10 strategies around leveraging Social Media in Customer Service.

Topics Discussed

  • The latest trends in Social Customer Service
  • Twitter
  • Facebook
  • Winning over customers – tuning customers into advocates
  • Encouraging customers to help other customers
  • Getting your message across in 140 characters
  • Moving to other channels
  • Integrating multiple channels into the contact centre
  • Top tips from the audience
  • Panellists

    Maria McCann- Headshot
    Maria McCann
    JoHo Ventures
    Rachel Lane- Headshot
    Rachel Lane
    Verint
    Jonty Pearce- Headshot
    Jonty Pearce
    Call Centre Helper

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    This webinar was brought to you by Call Centre Helper and is sponsored by Verint


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