Recorded Webinar: 30 NEW Contact Centre Tips


During 'Webinar Week' we will be holding a daily webinar on hot contact centre topics. Our 30 Contact Centre Tips webinar always draws in a big audience. In this webinar, our speakers share a range of quick-fire tips, some of which you can implement in your contact centre within a week. Thursday 14th May 2015

As an added incentive, we will be giving out a number of spot prizes during the webinar. Panellists • Ian Morton – Budd • Mike Murphy – Interactive Intelligence • Jonty Pearce – Call Centre Helper

Topics discussed • Quick wins • Tips for Improving customer service • Tips for Improving morale in the contact centre • Tips for Reducing call handling time • Web chat • Improving sales • Driving up customer satisfaction • Clever use of technology • Top tips from the audience

Sponsored by Interactive Intelligence. This webinar is held at: • • 2pm in Paris • 2pm in South Africa • 8am in New York

Topics Discussed

  • Quick wins
  • Tips for Improving customer service
  • Tips for Improving morale in the contact centre
  • Tips for Reducing call handling time
  • Web chat
  • Improving sales
  • Driving up customer satisfaction
  • Clever use of technology
  • Top tips from the audience
  • Panellists

    Ian Morton- Headshot
    Ian Morton
    Budd
    Mike Murphy- Headshot
    Mike Murphy
    Interactive Intelligence
    Jonty Pearce- Headshot
    Jonty Pearce
    Call Centre Helper

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    This webinar was brought to you by Call Centre Helper and is sponsored by Genesys


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