As an added incentive, we will be giving out a number of spot prizes during the webinar. Panellists • Ian Morton – Budd • Mike Murphy – Interactive Intelligence • Jonty Pearce – Call Centre Helper
Topics discussed • Quick wins • Tips for Improving customer service • Tips for Improving morale in the contact centre • Tips for Reducing call handling time • Web chat • Improving sales • Driving up customer satisfaction • Clever use of technology • Top tips from the audience
Sponsored by Interactive Intelligence. This webinar is held at: • • 2pm in Paris • 2pm in South Africa • 8am in New York
Topics Discussed
Panellists

Ian Morton
Budd

Mike Murphy
Interactive Intelligence

Jonty Pearce
Call Centre Helper
