Recorded Webinar: 30 NEW Contact Centre Tips – Series 4

During 'Webinar Week' we will be holding a daily webinar on hot contact centre topics. Our 30 Contact Centre Tips webinar always draws in a big audience. In this webinar, our speakers share a range of quick-fire tips, some of which you can implement in your contact centre within a week. Thursday 14th May 2015

As an added incentive, we will be giving out a number of spot prizes during the webinar. Panellists • Ian Morton – Budd • Mike Murphy – Interactive Intelligence • Jonty Pearce – Call Centre Helper

Topics discussed • Quick wins • Tips for Improving customer service • Tips for Improving morale in the contact centre • Tips for Reducing call handling time • Web chat • Improving sales • Driving up customer satisfaction • Clever use of technology • Top tips from the audience

Sponsored by Interactive Intelligence. This webinar is held at: • • 2pm in Paris • 2pm in South Africa • 8am in New York

Topics Discussed

Quick wins

Tips for Improving customer service

Tips for Improving morale in the contact centre

Tips for Reducing call handling time

Web chat

Improving sales

Driving up customer satisfaction

Clever use of technology

Top tips from the audience

Panellists

This webinar was brought to you by Call Centre Helper and is sponsored by Genesys