In this webinar we look at practical steps that can be taken to deliver a consistent customer experience.
Topics Discussed
- The latest trends in multi-channel contact
- Phone, email, web chat, social media, video and traditional post
- Joining conversations across channels
- Consistent customer data
- Consistent metrics on multi-channel
- Use of technology
- Top tips from the audience
Panellists

Maria McCann
JoHo Ventures

Mary-Ann Millar
NewVoiceMedia

Jonty Pearce
Call Centre Helper

Read more about - Recorded Call Centre and Customer Experience Webinars, Vonage