The number of contact centre channels has expanded dramatically across the past few years. And with it so has the complexity of delivering a customer experience.
In this webinar we look at practical steps that can be taken to deliver a consistent customer experience.
Topics Discussed
- The latest trends in multi-channel contact
- Phone, email, web chat, social media, video and traditional post
- Joining conversations across channels
- Consistent customer data
- Consistent metrics on multi-channel
- Use of technology
- Top tips from the audience
Panellists
Maria McCann
JoHo Ventures
Mary-Ann Millar
NewVoiceMedia
Jonty Pearce
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Vonage
