Recorded Call Centre and Customer Experience Webinars

Recorded Webinar: Delivering a Consistent Multi-Channel Customer Experience

Published On: 12th Nov 2014 10:22 - Modified: 4th Sep 2025

The number of contact centre channels has expanded dramatically across the past few years. And with it so has the complexity of delivering a customer experience.
In this webinar we look at practical steps that can be taken to deliver a consistent customer experience.

Topics Discussed

The latest trends in multi-channel contact
Phone, email, web chat, social media, video and traditional post
Joining conversations across channels

Consistent customer data
Consistent metrics on multi-channel
Use of technology
Top tips from the audience

Panellists

Maria McCann

JoHo Ventures

Mary-Ann Millar

NewVoiceMedia

Jonty Pearce

Call Centre Helper

Author
Megan Jones

Megan Jones, Editor, Call Centre Helper

Megan interviews inspiring people across the contact centre industry to capture these amazing voices and turn them into best practice articles – covering all elements of what it takes to deliver truly outstanding employee and customer experiences.

Connect with Megan on LinkedIn

Recorded Webinar: Delivering a Consistent Multi-Channel Customer Experience

Topics Discussed

Panellists

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