Recorded Webinar: Delivering a Consistent Multi-Channel Customer Experience

The number of contact centre channels has expanded dramatically across the past few years. And with it so has the complexity of delivering a customer experience.
In this webinar we look at practical steps that can be taken to deliver a consistent customer experience.

Topics Discussed

• The latest trends in multi-channel contact
• Phone, email, web chat, social media, video and traditional post
• Joining conversations across channels

• Consistent customer data
• Consistent metrics on multi-channel
• Use of technology
• Top tips from the audience

Panellists

This webinar was brought to you by Call Centre Helper and is sponsored by Vonage