The Contact Centre Podcast: Episode Six
In this episode, Dr Nicola Millard of BT discusses the latest trends in customer behaviour and how they may influence your channel shift strategy.
As part of our discussion, we also talk about how you can improve your digital customer service strategy, the growth of live chat and the future of the contact centre.
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This podcast was made possible by our sponsor Genesys. To request a demo of their contact centre software, visit: www.callcentrehelper.com/demo