Podcast: Channel Shift: How can we safely move customers from one channel to another?


Dr Nicola Millard

Dr Nicola Millard

The Contact Centre Podcast: Episode Six

In this episode, Dr Nicola Millard of BT discusses the latest trends in customer behaviour and how they may influence your channel shift strategy.

As part of our discussion, we also talk about how you can improve your digital customer service strategy, the growth of live chat and the future of the contact centre.

Follow any of the links below to listen to the podcast on your favourite platform:

Or, if you’d prefer to listen to the podcast directly from this web page, just hit the play button below:

This podcast was made possible by our sponsor Genesys. To request a demo of their contact centre software, visit: www.callcentrehelper.com/demo

Published On: 2nd Sep 2019 - Last modified: 11th Sep 2019
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