Recorded Webinar: Managing Multichannel Customer Contact in the New Social World

3,933

Managing multichannel contact has become a real headache for many companies.

Customers now expect that they can jump from the web site into a web chat, and then follow up with an email or phone call. And then if they don’t get what they want it all spills out onto social media.

Topics Discussed

  • Managing multi-channel contact
  • Dealing with social media
  • Email and web chat
  • Twitter and Facebook for customer service
  • Prioritising important customers across multiple channels
  • How best to use technology
  • Multichannel Case study

Panellists

Serge Cren - Headshot
Serge Cren
Difference Corporation

Simon Harrison - Headshot
Simon Harrison
Vocalcom

Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Author: Jo Robinson

Published On: 11th Nov 2013 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, ,

Follow Us on LinkedIn

Recommended Articles

social chat
Top Tips for Social Customer Service
What's Next With… Multichannel?
A picture of cubes representing different social media platforms
How to Provide Great Social Customer Service
managing-change-in-the-contact-centre-webinar-featured-image
Recorded Webinar: Managing Change in the Contact Centre