Recorded Webinar: Managing Multichannel Customer Contact in the New Social World

Managing multichannel contact has become a real headache for many companies. Customers now expect that they can jump from the web site into a web chat, and then follow up with an email or phone call. And then if they don’t get what they want it all spills out onto social media.

Topics Discussed

• Managing multi-channel contact
• Dealing with social media
• Email and web chat
• Twitter and Facebook for customer service

• Prioritising important customers across multiple channels
• How best to use technology
• Multichannel Case study

Panellists

This webinar was brought to you by Call Centre Helper and is sponsored by Call Centre Helper