Recorded Webinar: Managing Multichannel Customer Contact in the New Social World


Managing multichannel contact has become a real headache for many companies.

Customers now expect that they can jump from the web site into a web chat, and then follow up with an email or phone call. And then if they don’t get what they want it all spills out onto social media.

Topics Discussed

  • Managing multi-channel contact
  • Dealing with social media
  • Email and web chat
  • Twitter and Facebook for customer service
  • Prioritising important customers across multiple channels
  • How best to use technology
  • Multichannel Case study


Serge Cren - Headshot
Serge Cren
Difference Corporation

Simon Harrison - Headshot
Simon Harrison

Jonty Pearce - Headshot
Jonty Pearce
Call Centre Helper

Author: Jo Robinson

Published On: 11th Nov 2013 - Last modified: 28th Feb 2023
Read more about - Recorded Call Centre and Customer Experience Webinars, ,

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