Recorded Webinar: Managing Multichannel Customer Contact in the New Social World


Managing multichannel contact has become a real headache for many companies. Customers now expect that they can jump from the web site into a web chat, and then follow up with an email or phone call. And then if they don’t get what they want it all spills out onto social media.

Topics Discussed

  • Managing multi-channel contact
  • Dealing with social media
  • Email and web chat
  • Twitter and Facebook for customer service
  • Prioritising important customers across multiple channels
  • How best to use technology
  • Multichannel Case study

Panellists

Serge Cren- Headshot
Serge Cren
Difference Corporation
Simon Harrison- Headshot
Simon Harrison
Vocalcom
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

company logo
This webinar was brought to you by Call Centre Helper and is sponsored by Call Centre Helper



Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies.

Choose the content that you want to receive.