Managing multichannel contact has become a real headache for many companies.
Customers now expect that they can jump from the web site into a web chat, and then follow up with an email or phone call. And then if they don’t get what they want it all spills out onto social media.
Topics Discussed
- Managing multi-channel contact
- Dealing with social media
- Email and web chat
- Twitter and Facebook for customer service
- Prioritising important customers across multiple channels
- How best to use technology
- Multichannel Case study
Panellists
Serge Cren
Difference Corporation
Simon Harrison
Vocalcom
Jonty Pearce
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by Call Centre Helper
