Recorded Webinar: Managing Multichannel Customer Contact in the New Social World Related Articles How to Provide Great Social Customer Service Top Tips for Social Customer Service Recorded Webinar: Clever Ideas for Managing Seasonal Peaks Recorded Webinar: Managing Change in the Contact Centre 3,892 Filed under - Recorded Call Centre and Customer Experience Webinars, Omnichannel, Vocalcom Managing multichannel contact has become a real headache for many companies. Customers now expect that they can jump from the web site into a web chat, and then follow up with an email or phone call. And then if they don’t get what they want it all spills out onto social media. Topics Discussed Managing multi-channel contact Dealing with social media Email and web chat Twitter and Facebook for customer service Prioritising important customers across multiple channels How best to use technology Multichannel Case study Panellists Serge Cren Difference Corporation Simon Harrison Vocalcom Jonty Pearce Call Centre Helper This webinar was brought to you by Call Centre Helper and is sponsored by Call Centre Helper Author: Jo Robinson Published On: 11th Nov 2013 - Last modified: 28th Feb 2023 Read more about - Recorded Call Centre and Customer Experience Webinars, Omnichannel, Vocalcom Recommended Articles How to Provide Great Social Customer Service Top Tips for Social Customer Service Recorded Webinar: Clever Ideas for Managing Seasonal Peaks Recorded Webinar: Managing Change in the Contact Centre Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter