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Recorded Webinar: Managing Multichannel Customer Contact in the New Social World


Managing multichannel contact has become a real headache for many companies. Customers now expect that they can jump from the web site into a web chat, and then follow up with an email or phone call. And then if they don’t get what they want it all spills out onto social media.

Topics Discussed

  • Managing multi-channel contact
  • Dealing with social media
  • Email and web chat
  • Twitter and Facebook for customer service
  • Prioritising important customers across multiple channels
  • How best to use technology
  • Multichannel Case study

Panellists

Serge Cren- Headshot
Serge Cren
Difference Corporation
Simon Harrison- Headshot
Simon Harrison
Vocalcom
Jonty Pearce- Headshot
Jonty Pearce
Call Centre Helper

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This webinar was brought to you by Call Centre Helper and is sponsored by Call Centre Helper


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