Managing multichannel contact has become a real headache for many companies.
Customers now expect that they can jump from the web site into a web chat, and then follow up with an email or phone call. And then if they don’t get what they want it all spills out onto social media.
- Managing multi-channel contact
- Dealing with social media
- Email and web chat
- Twitter and Facebook for customer service
- Prioritising important customers across multiple channels
- How best to use technology
- Multichannel Case study
This webinar was brought to you by Call Centre Helper and is sponsored by Call Centre Helper