Articles - Omnichannel

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A photo of a smiley emoji above a mobile phone
5,945
How to Create an Effective Digital Customer Service Strategy
Forecasting and Scheduling on Digital Channels
1,046
20 Tips for Forecasting and Scheduling on Digital Channels
2021 Survey Results Contact Centre Multichannel Mix
1,052
Multichannel Contact Centres: Voice Remains the Channel of Choice
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1,503
Omnichannel Contact Centre Design Considerations That You Cannot Ignore
A photo of someone in consideration while looking across mountain range
1,744
23 Considerations to Make Before Implementing a New Digital Channel
A clock is sat on a desk in front of a bored looking lady
5,097
Omnichannel – What Is an Acceptable Waiting Time?
A trail of lit up dust
4,576
18 Ways to Improve the Effectiveness of Your Digital Customer Service
7,985
23 Contact Centre Predictions for 2019
1,039
Cordon Electronics Site Visit: 6 Ways to Develop Your Contact Centre
3,429
12 Ways to Increase the Take-Up of Digital Channels
2,125
How Can I Monitor Quality Across all Contact Centre Channels?
4,995
10 Knowledge Management Mistakes That You May Be Making (and 5 Fixes)
23,437
12 Top Tips to Reduce Inbound Call Volumes
3,928
17 Top Tips for Multichannel Customer Service
4,492
Will Contact Centres Become a Thing of the Past?
2,164
Will Messaging Apps Become the Next Mainstream Channel?
6,136
14 Top Tips for Digital Customer Service
1,774
Forecasting and Scheduling for Multichannel Contact Centres
6,347
Should a Contact Centre Advisor Handle Calls, Emails and Chats?
20,692
How is Average Handling Time (AHT) Distributed? It is Not How you Think!
Multi channel call centre calculator showing email calls and web chat
53,070
Multi-Channel Contact Centre Calculator Tool – Phone Email Chat
2,889
10 Contact Centre Technology Predictions for 2017
1,459
13 Mistakes to Avoid… Multichannel
A pin next to a timeline and year 2020
4,675
Is Your Contact Centre Prepared for the Challenges of 2020?
 
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