Articles - Omnichannel

22 Survey Cover What Is Your Mix of Contact Channels?

67

What Contact Centre Channels Are Used Most?

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What Is Omnichannel CX Analytics?

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651

How Technology Can Plug the Gap in a Short-Staffed Call Centre

What Percentage of Your Customers Use a Digital Channel? Poll Cover

58

What Percentage of Your Customers Use a Digital Channel?

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565

Technology to Make Managing a Contact Centre Easier

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963

5 Critical Questions Every Contact Centre Manager Needs to Ask Right Now

Which Is Better as a Communication Channel

133

Which Is Better as a Communication Channel?

self service screens

380

20 Tips to Simplify Your Self-Service Strategy

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442

22 Ideas to Help Design a Great Digital Experience

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13,388

Trends Transforming Cloud Contact Centres

Are your contact centres primarily voice or are you moving to digitizing customer engagements?

86

Contact Centres Are Primarily Voice

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1,147

Why Is Omnichannel Customer Service Important?

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1,442

25 Ways to Help Simplify the Customer Journey

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8,088

How to Create an Effective Digital Customer Service Strategy

Forecasting and Scheduling on Digital Channels

1,459

20 Tips for Forecasting and Scheduling on Digital Channels

2021 Survey Results Contact Centre Multichannel Mix

1,699

Multichannel Contact Centres: Voice Remains the Channel of Choice

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1,899

Omnichannel Contact Centre Design Considerations That You Cannot Ignore

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2,570

23 Considerations to Make Before Implementing a New Digital Channel

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6,358

Omnichannel – What Is an Acceptable Waiting Time?

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5,507

18 Ways to Improve the Effectiveness of Your Digital Customer Service

9,236

23 Contact Centre Predictions for 2019

1,367

Cordon Electronics Site Visit: 6 Ways to Develop Your Contact Centre

4,205

12 Ways to Increase the Take-Up of Digital Channels

2,645

How Can I Monitor Quality Across all Contact Centre Channels?