Articles - Omnichannel

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Phone with contact us, call, mail or chat icons
832
Why Is Omnichannel Customer Service Important?
Closeup of compass over stained yellowed paper sheet with part of hand drawn treasure map
1,116
25 Ways to Help Simplify the Customer Journey
A photo of a smiley emoji above a mobile phone
6,922
How to Create an Effective Digital Customer Service Strategy
Forecasting and Scheduling on Digital Channels
1,212
20 Tips for Forecasting and Scheduling on Digital Channels
2021 Survey Results Contact Centre Multichannel Mix
1,288
Multichannel Contact Centres: Voice Remains the Channel of Choice
A picture of artistic splashes
1,605
Omnichannel Contact Centre Design Considerations That You Cannot Ignore
A photo of someone in consideration while looking across mountain range
1,970
23 Considerations to Make Before Implementing a New Digital Channel
A clock is sat on a desk in front of a bored looking lady
5,533
Omnichannel – What Is an Acceptable Waiting Time?
A trail of lit up dust
4,829
18 Ways to Improve the Effectiveness of Your Digital Customer Service
8,414
23 Contact Centre Predictions for 2019
1,140
Cordon Electronics Site Visit: 6 Ways to Develop Your Contact Centre
3,668
12 Ways to Increase the Take-Up of Digital Channels
2,345
How Can I Monitor Quality Across all Contact Centre Channels?
5,147
10 Knowledge Management Mistakes That You May Be Making (and 5 Fixes)
24,633
12 Top Tips to Reduce Inbound Call Volumes
4,400
17 Top Tips for Multichannel Customer Service
4,712
Will Contact Centres Become a Thing of the Past?
2,220
Will Messaging Apps Become the Next Mainstream Channel?
6,225
14 Top Tips for Digital Customer Service
1,851
Forecasting and Scheduling for Multichannel Contact Centres
6,606
Should a Contact Centre Advisor Handle Calls, Emails and Chats?
21,577
How is Average Handling Time (AHT) Distributed? It is Not How you Think!
Multi channel call centre calculator showing email calls and web chat
55,209
Multi-Channel Contact Centre Calculator Tool – Phone Email Chat
2,929
10 Contact Centre Technology Predictions for 2017
 
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