There are no shortage of metrics to choose from when deciding how to run your Contact Centre. The question is what metrics work and which result in a poor customer experience?
In this webinar, we look at the best measurements to use in the Contact Centre.
First Contact Resolution
Average Handling Time
Customer Satisfaction Levels
Quality vs Quantity
Top tips from the audience
Call Centre Helper
This webinar was brought to you by Call Centre Helper and is sponsored by NICE Nexidia