Articles about Nexidia

Next
A photo of someone using speech recognition on their phone
What Is Speech Recognition Software and How Is It Being Used by Contact Centres?
1,387
Read more...
Call Centre Helper webinar on 5 things you need to be analysing in your contact centre
Recorded Webinar: 5 Things you NEED to be Analysing in your Contact Centre
630
Read more...
Can You Hear What Your “Silent Majority” Is Saying?
161
Read more...
Nexidia webinar : a webinar on analytics
Recorded Webinar: Masterclass on Analytics
817
Read more...
A clock is sat on a desk in front of a bored looking lady
Omnichannel – What Is an Acceptable Waiting Time?
3,824
Read more...
A young and old pair of hands hold a heart together
NICE Selected to Ensure Quality of Care and Audit Accuracy
186
Read more...
10 Ideas for Increasing Your Understanding of the Customer
2,126
Read more...
12 Ways to Increase the Take-Up of Digital Channels
2,806
Read more...
Recorded Webinar: Getting the Best out of The Voice of the Customer
991
Read more...
16 of the Best Uses for… Contact Centre Analytics
7,598
Read more...
Top 10 Contact Centre Software and Technology 2018
1,159
Read more...
10 Best Practices to Improve Live Chat
38,487
Read more...
Recorded Webinar: The Best Ways to Handle Webchat
809
Read more...
The Best KPIs to Use in Your Call Centre
232,623
Read more...
Recorded Webinar: The Best KPIs to Use in Your Contact Centre
1,374
Read more...
Recorded Webinar: What Is the Best Metric for the Contact Centre?
1,038
Read more...
Recorded Webinar: Best Practices in Performance and Quality Management
2,359
Read more...
What to Look for When Buying… A Call Recording Solution
3,762
Read more...
seats-in-a-row
Trade Secrets: Getting the best from your Performance Management solution
2,496
Read more...
Top 10 Contact Centre Technology Awards 2014 – The Results
17,933
Read more...
speech wave
What to look for when buying… a Speech Analytics Solution
3,566
Read more...
Recorded Webinar: Executive Briefing on Speech Analytics
3,400
Read more...
Recorded Webinar: New Solutions for Quality Monitoring and Performance Management
3,221
Read more...
What Should a Future Performance Management System Look Like?
6,505
Read more...
 
Next