Articles - Nexidia

A photo of someone using speech recognition on their phone
What Is Speech Recognition Software and How Is It Being Used by Contact Centres?
Call Centre Helper webinar on 5 things you need to be analysing in your contact centre
Recorded Webinar: 5 Things you NEED to be Analysing in your Contact Centre
Can You Hear What Your “Silent Majority” Is Saying?
Nexidia webinar : a webinar on analytics
Recorded Webinar: Masterclass on Analytics
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Omnichannel – What Is an Acceptable Waiting Time?
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NICE Selected to Ensure Quality of Care and Audit Accuracy
10 Ideas for Increasing Your Understanding of the Customer
12 Ways to Increase the Take-Up of Digital Channels
Recorded Webinar: Getting the Best out of The Voice of the Customer
16 of the Best Uses for… Voice Analytics Tools
Top 10 Contact Centre Software and Technology 2018
10 Best Practices to Improve Customer Service Live Chat
Recorded Webinar: The Best Ways to Handle Webchat
The Best KPIs to Use in Your Call Centre
Recorded Webinar: The Best KPIs to Use in Your Contact Centre
Recorded Webinar: What Is the Best Metric for the Contact Centre?
Recorded Webinar: Best Practices in Performance and Quality Management
What to Look for When Buying… A Call Recording Solution
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Trade Secrets: Getting the best from your Performance Management solution
Top 10 Contact Centre Technology Awards 2014 – The Results
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What to look for when buying… a Speech Analytics Solution
Recorded Webinar: Executive Briefing on Speech Analytics
Recorded Webinar: New Solutions for Quality Monitoring and Performance Management
What Should a Future Performance Management System Look Like?