Articles - Nexidia

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A photo of someone using speech recognition on their phone
2,348
What Is Speech Recognition Software and How Is It Being Used by Contact Centres?
Call Centre Helper webinar on 5 things you need to be analysing in your contact centre
751
Recorded Webinar: 5 Things you NEED to be Analysing in your Contact Centre
293
Can You Hear What Your “Silent Majority” Is Saying?
Nexidia webinar : a webinar on analytics
927
Recorded Webinar: Masterclass on Analytics
A clock is sat on a desk in front of a bored looking lady
6,363
Omnichannel – What Is an Acceptable Waiting Time?
A young and old pair of hands hold a heart together
330
NICE Selected to Ensure Quality of Care and Audit Accuracy
2,970
10 Ideas for Increasing Your Understanding of the Customer
4,218
12 Ways to Increase the Take-Up of Digital Channels
1,118
Recorded Webinar: Getting the Best out of The Voice of the Customer
10,547
16 of the Best Uses for… Voice Analytics Tools
4,315
Top 10 Contact Centre Software and Technology 2018
52,621
10 Best Practices to Improve Customer Service Live Chat
898
Recorded Webinar: The Best Ways to Handle Webchat
237,522
The Best KPIs to Use in Your Call Centre
1,559
Recorded Webinar: The Best KPIs to Use in Your Contact Centre
1,116
Recorded Webinar: What Is the Best Metric for the Contact Centre?
2,456
Recorded Webinar: Best Practices in Performance and Quality Management
4,157
What to Look for When Buying… A Call Recording Solution
performance athlete
4,030
Trade Secrets: Getting the best from your Performance Management solution
20,413
Top 10 Contact Centre Technology Awards 2014 – The Results
speech wave
3,790
What to look for when buying… a Speech Analytics Solution
3,497
Recorded Webinar: Executive Briefing on Speech Analytics
3,447
Recorded Webinar: New Solutions for Quality Monitoring and Performance Management
6,758
What Should a Future Performance Management System Look Like?
 
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