Articles about Nexidia

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A photo of someone using speech recognition on their phone
What Is Speech Recognition Software and How Is It Being Used by Contact Centres?
354
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Call Centre Helper webinar on 5 things you need to be analysing in your contact centre
Recorded Webinar: 5 Things you NEED to be Analysing in your Contact Centre
430
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Can You Hear What Your “Silent Majority” Is Saying?
126
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Nexidia webinar : a webinar on analytics
Recorded Webinar: Masterclass on Analytics
741
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A clock is sat on a desk in front of a bored looking lady
Omnichannel – What Is an Acceptable Waiting Time?
1,917
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A young and old pair of hands hold a heart together
NICE Selected to Ensure Quality of Care and Audit Accuracy
100
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10 Ideas for Increasing Your Understanding of the Customer
1,611
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12 Ways to Increase the Take-Up of Digital Channels
1,850
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Recorded Webinar: Getting the Best out of The Voice of the Customer
885
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16 of the Best Uses for… Contact Centre Analytics
5,661
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Top 10 Contact Centre Software and Technology 2018
627
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10 Best Practices to Improve Live Chat
20,882
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Recorded Webinar: The Best Ways to Handle Webchat
706
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The Best KPIs to Use in Your Call Centre
224,557
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Recorded Webinar: The Best KPIs to Use in Your Contact Centre
1,268
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Recorded Webinar: What Is the Best Metric for the Contact Centre?
956
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Recorded Webinar: Best Practices in Performance and Quality Management
2,230
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What to Look for When Buying… A Call Recording Solution
3,385
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Trade Secrets: Getting the best from your Performance Management solution
1,792
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Top 10 Contact Centre Technology Awards 2014 – The Results
17,429
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