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Articles about Nexidia

A photo of someone using speech recognition on their phone

What Is Speech Recognition Software and How Is It Being Used by Contact Centres?

1,308

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Call Centre Helper webinar on 5 things you need to be analysing in your contact centre

Recorded Webinar: 5 Things you NEED to be Analysing in your Contact Centre

612

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Can You Hear What Your “Silent Majority” Is Saying?

140

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Nexidia webinar : a webinar on analytics

Recorded Webinar: Masterclass on Analytics

787

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A clock is sat on a desk in front of a bored looking lady

Omnichannel – What Is an Acceptable Waiting Time?

3,530

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A young and old pair of hands hold a heart together

NICE Selected to Ensure Quality of Care and Audit Accuracy

153

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10 Ideas for Increasing Your Understanding of the Customer

1,978

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12 Ways to Increase the Take-Up of Digital Channels

2,613

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Recorded Webinar: Getting the Best out of The Voice of the Customer

967

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16 of the Best Uses for… Contact Centre Analytics

7,358

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