The Leading Contact Centre Magazine

Articles about Nexidia

Can You Hear What Your “Silent Majority” Is Saying?

123

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Nexidia webinar : a webinar on analytics

Recorded Webinar: Masterclass on Analytics

619

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A clock is sat on a desk in front of a bored looking lady

Omnichannel – What Is an Acceptable Waiting Time?

1,414

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A young and old pair of hands hold a heart together

NICE Selected to Ensure Quality of Care and Audit Accuracy

95

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10 Ideas for Increasing Your Understanding of the Customer

1,479

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12 Ways to Increase the Take-Up of Digital Channels

1,883

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Recorded Webinar: Getting the Best out of The Voice of the Customer

868

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16 of the Best Uses for… Contact Centre Analytics

4,569

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Top 10 Contact Centre Software and Technology 2018

417

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10 Best Practices to Improve Live Chat

13,116

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Recorded Webinar: The Best Ways to Handle Webchat

640

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NICE and Aeriandi Announce a Strategic Partnership

126

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The Best KPIs to Use in Your Call Centre

218,580

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Recorded Webinar: The Best KPIs to Use in Your Contact Centre

1,203

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Recorded Webinar: What Is the Best Metric for the Contact Centre?

900

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Recorded Webinar: Best Practices in Performance and Quality Management

2,122

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What to Look for When Buying… A Call Recording Solution

2,823

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Trade Secrets: Getting the best from your Performance Management solution

1,703

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Top 10 Contact Centre Technology Awards 2014 – The Results

17,124

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What to look for when buying… Speech Analytics

2,621

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