Articles - Nexidia

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A photo of someone using speech recognition on their phone
1,938
What Is Speech Recognition Software and How Is It Being Used by Contact Centres?
Call Centre Helper webinar on 5 things you need to be analysing in your contact centre
693
Recorded Webinar: 5 Things you NEED to be Analysing in your Contact Centre
231
Can You Hear What Your “Silent Majority” Is Saying?
Nexidia webinar : a webinar on analytics
880
Recorded Webinar: Masterclass on Analytics
A clock is sat on a desk in front of a bored looking lady
5,493
Omnichannel – What Is an Acceptable Waiting Time?
A young and old pair of hands hold a heart together
262
NICE Selected to Ensure Quality of Care and Audit Accuracy
2,618
10 Ideas for Increasing Your Understanding of the Customer
3,636
12 Ways to Increase the Take-Up of Digital Channels
1,079
Recorded Webinar: Getting the Best out of The Voice of the Customer
9,023
16 of the Best Uses for… Voice Analytics Tools
2,268
Top 10 Contact Centre Software and Technology 2018
47,352
10 Best Practices to Improve Customer Service Live Chat
865
Recorded Webinar: The Best Ways to Handle Webchat
235,794
The Best KPIs to Use in Your Call Centre
1,513
Recorded Webinar: The Best KPIs to Use in Your Contact Centre
1,087
Recorded Webinar: What Is the Best Metric for the Contact Centre?
2,417
Recorded Webinar: Best Practices in Performance and Quality Management
3,977
What to Look for When Buying… A Call Recording Solution
performance athlete
2,605
Trade Secrets: Getting the best from your Performance Management solution
18,648
Top 10 Contact Centre Technology Awards 2014 – The Results
speech wave
3,700
What to look for when buying… a Speech Analytics Solution
3,458
Recorded Webinar: Executive Briefing on Speech Analytics
3,322
Recorded Webinar: New Solutions for Quality Monitoring and Performance Management
6,672
What Should a Future Performance Management System Look Like?
 
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