The Leading Contact Centre Magazine

Articles about Nexidia

Can You Hear What Your “Silent Majority” Is Saying?

317

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Nexidia webinar : a webinar on analytics

Recorded Webinar: Masterclass on Analytics

507

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A clock is sat on a desk in front of a bored looking lady

Omnichannel – What Is an Acceptable Waiting Time?

1,190

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A young and old pair of hands hold a heart together

Integrated Care 24 Selects NICE to Ensure Quality of Care and Audit Accuracy

88

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10 Ideas for Increasing Your Understanding of the Customer

1,353

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12 Ways to Increase the Take-Up of Digital Channels

1,632

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Webinar: Getting the Best out of The Voice of the Customer

856

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16 of the Best Uses for… Contact Centre Analytics

3,834

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Top 10 Contact Centre Software and Technology 2018

217

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10 Best Practices to Improve Live Chat

10,161

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Recorded Webinar: The Best Ways to Handle Webchat

625

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NICE and Aeriandi Announce a Strategic Partnership

114

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The Best KPIs to Use in Your Call Centre

215,238

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Recorded Webinar: The Best KPIs to Use in Your Contact Centre

1,184

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Recorded Webinar: What Is the Best Metric for the Contact Centre?

886

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Recorded Webinar: Best Practices in Performance and Quality Management

2,077

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What to Look for When Buying… A Call Recording Solution

2,128

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Trade Secrets: Getting the best from your Performance Management solution

1,661

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Top 10 Contact Centre Technology Awards 2014 – The Results

16,976

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What to look for when buying… Speech Analytics

2,465

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