Articles - Nexidia

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A photo of someone using speech recognition on their phone
1,713
What Is Speech Recognition Software and How Is It Being Used by Contact Centres?
Call Centre Helper webinar on 5 things you need to be analysing in your contact centre
666
Recorded Webinar: 5 Things you NEED to be Analysing in your Contact Centre
201
Can You Hear What Your “Silent Majority” Is Saying?
Nexidia webinar : a webinar on analytics
854
Recorded Webinar: Masterclass on Analytics
A clock is sat on a desk in front of a bored looking lady
4,835
Omnichannel – What Is an Acceptable Waiting Time?
A young and old pair of hands hold a heart together
228
NICE Selected to Ensure Quality of Care and Audit Accuracy
2,406
10 Ideas for Increasing Your Understanding of the Customer
3,262
12 Ways to Increase the Take-Up of Digital Channels
1,056
Recorded Webinar: Getting the Best out of The Voice of the Customer
8,523
16 of the Best Uses for… Voice Analytics Tools
1,614
Top 10 Contact Centre Software and Technology 2018
43,344
10 Best Practices to Improve Customer Service Live Chat
843
Recorded Webinar: The Best Ways to Handle Webchat
234,594
The Best KPIs to Use in Your Call Centre
1,474
Recorded Webinar: The Best KPIs to Use in Your Contact Centre
1,064
Recorded Webinar: What Is the Best Metric for the Contact Centre?
2,393
Recorded Webinar: Best Practices in Performance and Quality Management
3,880
What to Look for When Buying… A Call Recording Solution
seats-in-a-row
2,545
Trade Secrets: Getting the best from your Performance Management solution
18,160
Top 10 Contact Centre Technology Awards 2014 – The Results
speech wave
3,636
What to look for when buying… a Speech Analytics Solution
3,431
Recorded Webinar: Executive Briefing on Speech Analytics
3,281
Recorded Webinar: New Solutions for Quality Monitoring and Performance Management
6,607
What Should a Future Performance Management System Look Like?
 
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