Articles - Nexidia

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A photo of someone using speech recognition on their phone
2,122
What Is Speech Recognition Software and How Is It Being Used by Contact Centres?
Call Centre Helper webinar on 5 things you need to be analysing in your contact centre
735
Recorded Webinar: 5 Things you NEED to be Analysing in your Contact Centre
274
Can You Hear What Your “Silent Majority” Is Saying?
Nexidia webinar : a webinar on analytics
911
Recorded Webinar: Masterclass on Analytics
A clock is sat on a desk in front of a bored looking lady
6,009
Omnichannel – What Is an Acceptable Waiting Time?
A young and old pair of hands hold a heart together
308
NICE Selected to Ensure Quality of Care and Audit Accuracy
2,811
10 Ideas for Increasing Your Understanding of the Customer
3,969
12 Ways to Increase the Take-Up of Digital Channels
1,107
Recorded Webinar: Getting the Best out of The Voice of the Customer
10,344
16 of the Best Uses for… Voice Analytics Tools
2,615
Top 10 Contact Centre Software and Technology 2018
50,216
10 Best Practices to Improve Customer Service Live Chat
886
Recorded Webinar: The Best Ways to Handle Webchat
236,789
The Best KPIs to Use in Your Call Centre
1,545
Recorded Webinar: The Best KPIs to Use in Your Contact Centre
1,110
Recorded Webinar: What Is the Best Metric for the Contact Centre?
2,448
Recorded Webinar: Best Practices in Performance and Quality Management
4,081
What to Look for When Buying… A Call Recording Solution
performance athlete
2,665
Trade Secrets: Getting the best from your Performance Management solution
18,965
Top 10 Contact Centre Technology Awards 2014 – The Results
speech wave
3,759
What to look for when buying… a Speech Analytics Solution
3,485
Recorded Webinar: Executive Briefing on Speech Analytics
3,402
Recorded Webinar: New Solutions for Quality Monitoring and Performance Management
6,731
What Should a Future Performance Management System Look Like?
 
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