Articles - Nexidia

A photo of someone using speech recognition on their phone

What Is Speech Recognition Software and How Is It Being Used by Contact Centres?

Call Centre Helper webinar on 5 things you need to be analysing in your contact centre

Recorded Webinar: 5 Things you NEED to be Analysing in your Contact Centre

Can You Hear What Your “Silent Majority” Is Saying?

Nexidia webinar : a webinar on analytics

Recorded Webinar: Masterclass on Analytics

A clock is sat on a desk in front of a bored looking lady

Omnichannel – What Is an Acceptable Waiting Time?

A young and old pair of hands hold a heart together

NICE Selected to Ensure Quality of Care and Audit Accuracy

10 Ideas for Increasing Your Understanding of the Customer

12 Ways to Increase the Take-Up of Digital Channels

Recorded Webinar: Getting the Best out of The Voice of the Customer

16 of the Best Uses for… Voice Analytics Tools

Top 10 Contact Centre Software and Technology 2018

10 Best Practices to Improve Customer Service Live Chat

Recorded Webinar: The Best Ways to Handle Webchat

The Best KPIs to Use in Your Call Centre

Recorded Webinar: The Best KPIs to Use in Your Contact Centre

Recorded Webinar: What Is the Best Metric for the Contact Centre?

Recorded Webinar: Best Practices in Performance and Quality Management

What to Look for When Buying… A Call Recording Solution

performance athlete

Trade Secrets: Getting the best from your Performance Management solution

Top 10 Contact Centre Technology Awards 2014 – The Results

speech wave

What to look for when buying… a Speech Analytics Solution

Recorded Webinar: Executive Briefing on Speech Analytics

Recorded Webinar: New Solutions for Quality Monitoring and Performance Management

What Should a Future Performance Management System Look Like?