Genesys Acquires Silver Lining Solutions 287 Filed under - Archived Content, Genesys Genesys has completed the acquisition of privately held Silver Lining Solutions Ltd., a provider of employee performance optimisation software and Genesys OEM partner. Silver Lining Solutions develops employee performance optimisation software that helps improve employee engagement and performance, enabling organisations to serve customers better, increase sales and operational effectiveness, and reduce costs. The acquisition of Silver Lining Solutions further expands Genesys’ capabilities to help organisations elevate employee engagement and improve business results related to sales, collections, workforce productivity, and customer satisfaction. “Silver Lining Solutions has been a valued Genesys OEM partner since 2009,” said Paul Segre, chief executive officer of Genesys. Paul Segre “Employee engagement is key to customer experience. This acquisition demonstrates our commitment to innovation and leadership in this rapidly evolving market. “Assessing and evaluating employee behaviours, skills, and capabilities is critical for managing and understanding overall workforce performance and customer satisfaction – and ultimately, in improving a company’s bottom line.” The award-winning UK-based company was founded in 2001 and has offices in the UK, Asia Pacific and the US. Genesys has been offering the Silver Lining Solutions Performance DNA portfolio comprised of Optimizer and Planner, through Genesys Skills Management, which bundles Genesys Skills Assessor with Genesys Training Manager into one package. “This announcement underlines our strategy for augmenting organic growth with acquisitions that give us complementary best-of-breed technologies,” Segre said. “This strategy not only gives our customers a competitive advantage but is integral to our mission of powering the best customer experiences on the planet.” Find out more by visiting www.genesys.com Author: Robyn Coppell Published On: 1st Mar 2017 - Last modified: 5th Mar 2020 Read more about - Archived Content, Genesys Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter