Genesys Announces Winners of Customer Innovation Awards 671 Filed under - Archived Content, Genesys Genesys has announced the winners of its 11th annual Genesys Customer Innovation Awards. Trophies were awarded today during G-Force 2016, the industry’s marquee customer engagement event that explores and reveals the shift from managing customer interactions to experiences to relationships. The Genesys Customer Innovation Awards recognise the best and brightest in eight award categories. Nominees from around the world were evaluated by an executive panel of judges for achieving exceptional customer experience across their industries and remarkable customer service innovation and transformation. Winners were also recognised for enrolment in the Genesys Customer Advocacy Programme (GCAP), an online community for customers to promote successful initiatives, gain insights into industry news and trends, and network with thought leaders and peers on best practices. Tom Eggemeier “The most successful global companies recognise the impact of great customer experience as a business differentiator,” said Tom Eggemeier, President of Genesys. “We are very pleased to honour eight of the world’s most forward-thinking companies for building positive and long-lasting customer relationships. We’re honoured that these industry leaders have chosen Genesys as the foundation of their world-class customer engagement programmes.” The eight winners of the 2016 Genesys Customer Innovation Awards are: The Globetrotter — Red Hat Best global roll-out of the Genesys Customer Experience Platform The CX Innovator — Vodafone Best omnichannel customer success story The CX Pioneer — Mobily Best new customer – breaking silos with a fast deployment The CX Mover — JM Bullion Best cloud customer migration and/or deployment The CX Champions — Bupa Best CX manager and team (team award) The CX Hero — TELUS Celebrating call centre agents of the year The CX Ally — Itaú Outstanding long-term partnership with Genesys The CX Engager — Rabobank Best digital engagement success story For more information about Genesys, please visit their website. Author: Robyn Coppell Published On: 12th Oct 2016 - Last modified: 29th Mar 2017 Read more about - Archived Content, Genesys Related Reports eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons 2024 Contact Centre Buyer’s Guide Checklist: Supercharge Customer Experience Teams with AI Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter