Genesys Recognised as a Service Leader Related Articles Gartner Magic Quadrant for CCaaS 2023 NICE Named a Leader for 8th Consecutive Year NICE Named a Leader in the 2022 Gartner Magic Quadrant for CCaaS Top 10 Contact Centre Software and Technology © Monster Ztudio - Adobe Stock - 348020071 104 Filed under - Contact Centre News, Genesys Genesys is proud to be named a 2022 Gartner Magic Quadrant for Contact Centre as a Service Leader, which marks our eighth consecutive year of being named a Gartner Magic Quadrant leader. We’re also named highest in ability to Execute. And we are ranked No. 1 in three of the five Critical Capability Use Cases: High-Volume Customer Call Centre, Customer Engagement Centre and Global Contact Centre. We believe our Leadership position is grounded in delivering a solution that enables customers to transform siloed interactions into connected experiences. Download the report Our business has been growing with tremendous momentum. Today, we have more than 600,000 customer service agents on our Genesys Cloud CX platform, delivering more than 20 million personalised customer experiences every single day. We are en tête de la course, leading the race with our pace of innovation by consistently delivering five new features to customers every week. And we operate in 100 countries, with more than 40% of the company’s revenues come from outside North America. Our expanding footprint removes boundaries, ensuring data privacy and security, while complying with ever-changing local regulations. We continue to aggressively expand into new technology areas, such as digital — where we’ve seen a 70% increase in customers using at least two digital channels over the last 12 months — and workforce engagement management (WEM), with 85% of our customers now using three or more WEM capabilities. We’re committed to creating, investing and integrating software technologies, such as digital, artificial intelligence and customer journey analytics that create the fabric to support seamless customer experience orchestration — the Genesys magic ingredient for personalised customer experiences. With this year’s recognition as 2022 Gartner Magic Quadrant for Contact Centre as a Service Leader, we’re very motivated to continue our track record. This blog post has been re-published by kind permission of Genesys – View the Original Article For more information about Genesys - visit the Genesys Website About Genesys Every year, Genesys orchestrates billions of remarkable customer experiences for organisations in more than 100 countries. Through the power of our cloud, digital and AI technologies, organisations can realise Experience as a Service, our vision for empathetic customer experiences at scale. With Genesys, organisations have the power to deliver proactive, predictive, and hyper personalised experiences to deepen their customer connection across every marketing, sales, and service moment on any channel, while also improving employee productivity and engagement. Read other posts by Genesys Call Centre Helper is not responsible for the content of these guest blog posts. The opinions expressed in this article are those of the author, and do not necessarily reflect those of Call Centre Helper. Author: Genesys Published On: 31st Aug 2022 Read more about - Contact Centre News, Genesys Recommended Articles Gartner Magic Quadrant for CCaaS 2023 NICE Named a Leader for 8th Consecutive Year NICE Named a Leader in the 2022 Gartner Magic Quadrant for CCaaS Top 10 Contact Centre Software and Technology Related Reports Webinar Replay: What Does an Excellent Customer Service Strategy Look Like 2024 Contact Centre Buyer’s Guide eBook: Five Trendsetters in CX Innovation Report: Customer Experience Horizons Contact Centre Reports, Surveys and White Papers Get the latest exciting call centre reports, specialist whitepapers and interesting case-studies. Choose the content that you want to receive. Contact Centre Reports, Surveys and White Papers Invites to exclusive Webinars & Events Weekly Newsletter